London EC3A 7BU


About ICLP


Cutlers Exchange, 123 Houndsditch
London EC3A 7BU

More Info on ICLP

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ICLP provides loyalty marketing services and expertise.

Products and Press Releases


New Research Reveals How Airports Can Influence Passenger Behaviour and Increase Customer Spend

Sept. 7, 2017
New insight from global loyalty experts ICLP has highlighted how better understanding of what motivates passengers will enable airports to encourage increased dwell time and spend...

ICLP Study Finds Improving Communication With Passengers is Key to Building Loyalty

July 12, 2017
A new study commissioned by airport loyalty specialist ICLP has revealed that airports are failing to communicate effectively with passengers. This in turn, is impacting their...

New Research Highlights a Disconnect Between Airports and Passengers

April 24, 2017
A new study commissioned by global loyalty experts ICLP reveals how airports are failing to understand what passengers see as important factors when choosing an airport. The 2017...

New Research Reveals How Airports Can Increase Customer Spending

Sept. 29, 2016
New insight from ICLP has highlighted how a limited understanding of the passengers who pass through their terminals means that airports are failing to make the most of the commercial...
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ICLP Report Looks at What Determines Airport Choice

Aug. 22, 2016
New research from global loyalty agency ICLP has revealed the factors that determine how passengers choose which airports to fly to and from, pointing the way to a better understanding...

Research Looks at How Airports Can Boost Revenue

July 5, 2016
A new study commissioned by global loyalty experts ICLP reveals how airports can encourage passengers to engage and share information in a way that benefits both the airport and...

Articles & News

Airport Lounge Development
By Nancy Knipp, senior vice president, Airport Lounge Development

How Changing Consumer Expectations Are Causing Shifts in Airport Lounge Usage

Feb. 22, 2018
In the first six months of 2017 the airline industry experienced a 12-year high in global passenger traffic growth (7.9 percent) according to the International Air Transport Association...
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It’s Time to Talk

Aug. 24, 2017
Communicating with passengers can go a long way to improving the bottom line in airport retail sales.

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All content from ICLP

Ralph Hood

Global Loyalty — Helluva story!

Sept. 14, 2017
I received an e-mail from ICLP—an English company which has produced a survey indicating that airports can influence how long travelers remain in your airport and—this is the ...