In addition to its existing flexible rebooking options, Swiss International Air Lines (SWISS) is to give its customers the further security of a guaranteed return flight on all its European routes. The return flight guarantee, which will be offered to all customers regardless of their fare or seating class, means that customers will be flown back to Switzerland, Germany or Austria by the airlines of the Lufthansa Group.
In addition, the Economy Classic and Business Saver fares on European routes will be extended in cooperation with the AXA Partners insurance by additional attractive guarantee components free of charge to form an «all-round carefree package». In case, travelers are not allowed to enter the country of destination, due to high temperatures for example, or if a quarantine at the destination becomes necessary after a coronavirus test, the insurance will cover the costs of the quarantine or medical return transport. In addition, in cooperation with AXA, the fare offers the opportunity to make use of a medical consultation by telephone and to talk to a doctor via video call. Additional hotel costs due to possible quarantine or transport costs are also covered, for example if the return flight departs from another airport in the holiday country. Even cancellation costs for unused hotel stays and excursions are reimbursed.
SWISS’s Economy and Business Flex fares for European routes are also being enhanced through the provision of a «Bring me Home Now» option under which customers will be assured, on request, of a flight home to Switzerland, Germany or Austria within 48 hours by the airlines of the Lufthansa Group. The associated rebooking onto an earlier flight will be entirely free of charge, with no rebooking fee and no fare difference to pay.
These further additions to the current fare provisions will be available from June 25, 2020 to the end of August 2020 via all SWISS distribution channels, and will be applicable to all trips with a return date up to and including January 31, 2021. The associated fares will also remain unchanged. The additional benefits and guarantees are being offered at no additional costs for the customer.
