NAACP Lifts Travel Warning Against American Airlines

July 19, 2018
Since the civil rights organization issued its warning to African Americans last October after receiving complaints of discrimination, American Airlines has begun implementing changes to examine and overhaul how it trains employees and treats customers.

The NAACP on Tuesday lifted its nine-month travel advisory against American Airlines after determining that the company has made “substantial” progress in addressing concerns of mistreatment of black passengers.

Since the civil rights organization issued its warning to African Americans last October after receiving complaints of discrimination, American Airlines has begun implementing changes to examine and overhaul how it trains employees and treats customers, the company said.

Among the steps the airline said it has taken: launching a company-wide training on implicit bias, conducting an independent analysis of where the company falls short on diversity and inclusion measures, overhauling how it investigates customer complaints of discrimination, and making it easier for its own employees to report concerns.