Easter Holiday Travel Plans Can Place More Strain on U.S. Airline Carriers' Operations
NEW YORK, NY April 12, 2017 –With the Easter holiday ranked as one of the ten worst travel periods in the U.S., airline passengers need to prepare for the distinct possibility that their trip may not go as expected. The problem is due to U.S. airports already being stretched to capacity, making it increasingly difficult to keep things running smoothly, especially during major holidays. U.S. air travel reached an all-time high in 2016, with a total of 823 million passengers, according to the U.S. Department of Transportation’s Bureau of Transportation Statistics.
As millions of Americans are expected to follow a traditional exodus from their homes and schools to both domestic and international destinations during the Easter holiday, the nation’s airports will be packed with passengers who are at risk of disrupted travel plans due to flight delays and cancellations. U.S. airlines are expected to carry a record 145 million passengers during the spring travel season that includes school breaks and the Easter holiday, according to report releasedlast month from the industry group Airlines for America.¹
Nearly 58 percent of Americans said they planned to visit family and friends during Easter in 2016, according to statistics provided by WalletHub. That number is expected to be similar this year, with many of them taking to the skies to reach their holiday destinations, whether it’s at relatives’ homes for Easter dinner or relaxing on vacation.
Bhupender Singh, CEO and of global BPO Intelenet® Global Services, comments:“Airline delays and cancellations have become a fact of life nowadays as carriers try to accommodate an escalating customer base, especially during the major holidays. Travel providers are turning to digital communication systems and innovative AI platforms to fast track engagement with customers during disrupted flight schedules in orderto enhance the customer experience”
Bhupender continues: “The key to improved performance in the air travel industry and greater customer satisfaction is increased adoption of automation, and continuing to evolve these modes alongside the quickly changing market. Innovative tools gift airlines and online travel agencies with the digital capabilities they need to enrich their customers’ experience.”
About Intelenet® Global Services:
Intelenet® is a large global Business Process Outsourcing player, committed to delivering its client's strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, Intelenet® is a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and Philippines; supporting 100+ clients in over 50 languages. Intelenet® provides innovative, cutting-edge solutions supporting customers across Contact Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals. Intelenet®'s range of integrated BPO services deliver transformational benefits to clients through reduced costs, ongoing productivity improvements, and process re-engineering.