Airport Butler, a meet-and-greet concierge service, was recognized with two awards at the Airport Council International-North America (ACI-NA) Excellence in Concessions Awards. The awards, which were recently announced at the ACI-NA Business of Airports Conference Gala awarded Airport Butler second place in the categories of Best Consumer Service and Best Passenger Service Concept.
Airport Butler is an innovative customer service operation offering special assistance to clients at 25 airport locations across the United States and Canada. The hands-on service streamlines airport logistics and is ideal for any traveler wanting to be expedited or in need of assistance when traveling through the airport.
The meet-and-greet concept, while popular in the rest-of-world, is a newer business model in the North American market. The service offers a level of comfort and reassurance for infrequent travelers, such as senior citizens, international travelers, families, and children or students traveling without parents. The Airport Butler concierge agents speak multiple languages helping non-English speaking travelers easily navigate through the airport, as well as keep a primary contact notified at every point of the airport process.
Also ideal for business travelers, dignitaries, or VIP celebrities, Airport Butler services can save time by fast-tracking clients through the airport, expediting the check-in-process, baggage collection, and wherever possible even arranging pre-boarding of flight. Customers can further personalize their travel experience by allowing Airport Butler to coordinate additional services including lounge access, private dining reservations, ground transportation, discreet entry/exit, and much more.
“We are honored to be recognized for our impact in the excellence of airport concessions,” said Sally Leible, President and CEO of Airport Terminal Services, the owner and operator of Airport Butler. “Our goal is to personalize the travel experience by tailoring our service to meet the needs of every airport guest, elevating the experience at each airport, all while creating a new revenue stream for our airport partners. Being recognized by ACI-NA is an important achievement as it acknowledges our special place in the industry.”
