A wheelchair user returning to the United Kingdom from a vacation in Turkey with her partner claims she was yelled at and "disgusted" at treatment by Thomas Cook Airlines employees, and the airline has apologized.
In a Facebook post, Jolene Duggleby wrote of the experience on her flight from Dalaman Airport to Newcastle International Airport: "I have never been so upset and disgusted by the way a company and its staff are allowed to operate. What was an amazing holiday was ruined by the whole return journey experience."