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Strategic Customer Service

Guest author offers some lessons learned for airports that see their role...

Article • August 26th, 2009
ZIPP - Zero Injury Philosophy + Process

Aircraft Service International Group’s Zero Injury Philosophy + Process...

Article • February 28th, 2012
The True Source of Customer Satisfaction — A Lesson From the Past

In 1941, Frederick Roethlisberger wrote a famous article about...

Blog • May 16th, 2012
The True Source of Customer Satisfaction — A Lesson From the Past

How can employers make employees more productive?

Blog • January 11th, 2012
Full Service Philosophy: Central Flying Service - 55 and growing

Business Profile Full Service Philosophy Central Flying Service...

Article • October 8th, 2004
Lessons from NBAA's Static Display

Kim Showalter heads up Showalter Flying Service based at the Orlando...

Blog • October 18th, 2005
Lessons Learned

I have put together a list of lessons learned that I wish someone had given...

Article • August 23rd, 2006
Horseshoe Lessons

Horseshoe Lessons By Ralph Hood May 1999 Ralph Hood...

Article • April 8th, 1999
Lesson From LifeFlight

-- Aug. 28--Medical helicopters have saved thousands of lives by...

News • August 28th, 2009
Lessons from the Road

In 1986, in my first column for this publication (or, actually for its...

Article • June 1st, 2011
Components and Customer Service

J&B Aviation Services concentrates on the supply of GSE components and...

Article • May 10th, 2011
Bombardier Expands Customer Response Team in France, Eastern Europe and South Africa

In the next six months, newly hired Field Service Representatives will be...

Press Release • June 13th, 2011
Aircell Names ExecuJet First Middle Eastern Dealer

With its facility at the Dubai International Airport in the United Arab...

Press Release • November 16th, 2009
AVIAPARTNER WINS RAMP LICENCE

Brussels – 1 February 2007 – Aviapartner, Europe’s leading...

News • February 1st, 2007
FAA yanks air service licenses

Jul. 26--SOLDOTNA -- Federal officials have revoked a Kenai air charter...

News • July 27th, 2007

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