Russian Helicopters (part of Rostec State Corporation) has launched the TeMPo single technical support and customer service as part of implementing the after-sale service strategy. TeMPo will provide round-the-clock service for Ansat medical helicopters supplied under the Russian medical aviation development program.
At present, TeMPo allows operators to send in technical queries and requests for the development of repair schemes and adjustment of instruction manuals. TeMPo is already being effectively used for providing technical support for Russian and foreign operators of helicopters such as Ka-32 and Ansat.
The TeMPo service is available to customers online in the specialized section of the after-sales service portal, WATS and by email, which is to make interaction between operators and developers and manufacturers of helicopters less complex and ensuring faster processing of queries and giving replies. Besides, TeMPo allows operators of helicopters manufactured by the holding company to monitor the current status of query processing. To get access to TeMPo services, one should register on the website of Helicopter Service Company.
Due to this large-scale project, after-sales service of Russian Helicopters reaches a new level. Today, TeMPo is already used under the Russian medical aviation development program: all operators of Ansat medical helicopters will get access to the system together with the machine. Besides, the system provides for communication in Russian and in English, which makes it accessible for our foreign customers," emphasized CEO of Russian Helicopters Andrey Boginsky.
By December 1, 2017, it is planned to add helicopters manufactured by Ulan-Ude Aviation Plant such as Mi-8AMT, Mi-171E and Mi-171A2 to the list of helicopters serviced by TeMPo . At the same time, the system will also provide services for prospective models which are being developed. It is planned to service 80% of helicopters manufactured by the holding company using the TeMPo single technical support and customer service.
Ansat is a light twin-engine multirole helicopter with a hydro-mechanical flight control system. In May 2015, the modification of the helicopter with a medical module was certified. It It complies with all international standards for medical aviation and allows to save a patient’s life during transporting to a hospital.
The medevac Ansat has a number of competitive advantages over rivals in its class. First of all, it requires less operational, training and maintenance expenses. In addition, it can maintain high speed, which allows to use it for long-range trips. According to the helicopter certificate, its design allows converting it into a cargo version or into a passenger rotorcraft that can lift up to seven people, in just one hour.
JSC Russian Helicopters (part of Rostec State Corporation) is one of the world leaders in helicopter industry, the only developer and manufacturer of helicopters in Russia. The holding company was established in 2007. The head office is located in Moscow. The holding company is comprised of five helicopter plants, two design bureaus, enterprises for production and maintenance of components, aircraft repair plants and a service company providing after-sales support in Russia and abroad. Among the buyers of the holding company's products are the Defense Ministry of Russia, the Ministry of Internal Affairs of Russia, EMERCOM of Russia, and other state customers, Gazprom Avia and UTair airlines, as well as major Russian and foreign companies. In 2016, the revenue of Russian Helicopters under IFRS amounted to RUB 214.3 billion, its shipments totaled to 189 helicopters.
Rostec Corporation is a Russian corporation that was established in 2007 to facilitate the development, production and export of high-tech industrial products designed for civilian and military applications. The Corporation comprises over 700 organizations that are currently part of eleven holding companies operating in the military-industrial complex and three holding companies working in civilian industry, as well as 80 directly managed organizations. Rostec's portfolio includes well-known brands such as AVTOVAZ, KAMAZ, Concern Kalashnikov, Russian Helicopters, VSMPO AVISMA, UralVagonZavod, etc. Rostec companies are located in 60 constituent entities of the Russian Federation and supply products to the markets of more than 70 countries. In 2016 the consolidated revenue of Rostec reached 1 trillion 266 billion rubles, while the consolidated net income and EBITDA amounted to 88 and 268 billion rubles respectively. In 2016 the average salary in the Corporation was 44 thousand rubles. According to Rostec's strategy, the main objective of the Corporation is to ensure that Russia has a technological advantage in highly competitive global markets. Rostec's key objectives include the introduction of a new techno-economic paradigm and digitalization of Russian economy.
