MarketPlace PHL recognized Chickie’s & Pete’s in Concourse A-West as the Merchant of the Year at the 10th annual EDGIE Award celebration, hosted at Sky Philadelphia.
“We are so excited and honored to be recognized as the Merchant of the Year,” said Paul Porter, general manager of Chickie’s & Pete’s. Along with winning the coveted “Merchant of the Year” title, MarketPlace PHL also presented Chickie’s & Pete’s with a $1,000 cash prize and the Merchant of the Year trophy. As the Merchant of the Year winner, Chickie’s & Pete’s also receives a billboard advertisement recognizing its achievement along the busy I-95 corridor near the airport. In attendance to accept the award on behalf of all the staff at Chickie’s & Pete’s was Tanya Throckmorton, Ricardo Kirkland, Jason Seiberlich, Anna Doucoure, Paul Porter, Jill Dresnin, Joe Campbell and Donte Harris.
“We are constantly challenging our eateries and retailers to meet new standards in customer service and the Chickie’s & Pete’s team has gone above and beyond to provide exceptional service,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “We congratulate the entire team at Chickie’s & Pete’s and all of our merchants who have won EDGIE awards for their hard work and dedication to providing the best possible service.”
Chickie’s & Pete’s, a Philadelphia favorite since 1977, created the Philly-famous Crabfries® when the owners' son began experimenting with seafood recipes. With locations throughout Philadelphia International Airport, Chickie’s & Pete’s offers travelers the famous Crabfries, cutlet sandwiches, signature salads and wraps, crabs and more, making this bar and restaurant an ideal place to relax in between flights.
Philadelphia Marketplace’s Cutting EDGE! Program (Excellence Drives Great Experiences!) is designed to motivate and reward restaurants and retailers for providing exemplary customer service to travelers and employees at PHL. Each merchant can earn EDGE! points for exceeding expectations through great customer service, marketing and training. At the end of each quarter, the merchants with the most points are named Merchant of the Quarter, and the merchant with the most points overall at the end of the year is named Merchant of the Year.
The restaurant and retail quarterly winners for 2016-2017 were:
- Q1: Sky Asian Bistro (Concourse C) and Ruby Blue (D/E Connector)
- Q2: Chickie’s & Pete’s (Concourse C) and InMotion Entertainment (D/E Connector)
- Q3: Legal Sea Foods (B/C Connector) and Roster (B/C Connector)
- Q4: Chickie’s & Pete’s (Concourse A-West) and Stellar News (Concourse F)
Additional EDGIE awards were presented to the following merchants:
- Employee of the Year: Shaneisha Brown
- Best Full Serve Restaurant: Legal Sea Foods
- Best Service Operator: UPS Store
- Best Retail Location: Time to Fly
- Best Quick Serve Restaurant: Chick-Fil-A
- Best Coffee: La Colombe
- Location with the Highest Regard for Customer Service: Kiehl’s
- Rising Merchant of 2016: Hudson News
- Community Outreach Ronald McDonald House Guest Chefs: Chickie’s & Pete’s, OTG, Le Bus Café, Legal Sea Foods
