WICHITA, Kan. (Jan. 26, 2016) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced it has bolstered its customer service offering with the launch of 1Call, which provides a single point of contact for Beechcraft, Citation and Hawker customers during unscheduled maintenance events. Customers can access the dedicated 1Call team by dialing +1-316-517-2090.
“Our enhanced call center means simplified, quick access to Textron Aviation’s customer service team for our owners needing immediate support. From the initial call to progress reports to after service follow-up, customers will encounter a streamlined process and a level of service that you get only from Textron Aviation,” said Brad Thress, senior vice president, Customer Service. “Customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift quickly dispatched, or even schedule a mobile service unit.”
With technical support services available 24/7, Textron Aviation’s 1Call team oversees every step of a maintenance event using visual display boards that track all calls, air response aircraft and mobile service units through issue resolution.
About Textron Aviation Service
Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes 21 company-owned service centers located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, three dedicated support aircraft, and on-site service technicians and support.
