United Investing $573 Million To Refresh Nearly All Of Its Customer-facing Space At LAX

May 15, 2015
Joined by Los Angeles Mayor Eric Garcetti, City Councilmember Tom LaBonge and airport officials, United Airlines executives today previewed its $573-million major-hub investment that promises to deliver a superior experience for the airline’s customers at

(Los Angeles, California – May 13, 2015)  Joined by Los Angeles Mayor Eric Garcetti, City Councilmember Tom LaBonge and airport officials, United Airlines executives today previewed its $573-million major-hub investment that promises to deliver a superior experience for the airline’s customers at Los Angeles International Airport (LAX).  United’s LAX redevelopment project will refresh virtually all of its customer-facing space at the airport, offering more of the conveniences and premium amenities travelers value.

Outside on an aircraft apron for a boarding gate at LAX’s Terminal 7, United executives outlined the company’s plans during a ground-breaking ceremony that was also attended by Los Angeles Board of Airport Commissioners President Sean Burton, Los Angeles World Airports Executive Director Gina Marie Lindsey, and employees from each of the airline’s work groups. 

The airline also unveiled several design renderings depicting some of the flyer-friendly changes that will greet customers between now and December 2017, when United expects to complete its renovations. 

            “From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for Customers at United. “We are grateful to the City of Los Angeles for its partnership on this project, which helps ensure this key United hub remains one of the country’s premier global gateways.”

“Today’s investment by United is the latest in our more than $7 billion overhaul of LAX,” said Mayor Garcetti.  “Whether by upgrading nearly every terminal or bringing in ridesharing services to pick you up, we’re making LAX a world-class airport befitting of our global city.”

“The partnership we have with United will create the world-class experience we want for all LAX passengers,” said Burton.  “As our passenger base continues to grow, we are working hard to improve the guest experience, making their journey through LAX more efficient and comfortable today and in the future.”

Upon arriving at LAX, United customers will step foot into an expansive ticketing lobby that incorporates the latest self-service tools such as self-tagging baggage kiosks. These intuitive technologies, along with an improved security screening checkpoint, will enable travelers to move quickly and efficiently from curb to gate.

United’s new-look terminals and gate areas will feature a modern design with relaxed and inviting spaces, including a variety of comfortable seating options and abundant charging stations for customers’ electronic devices.  United Club members will also enjoy the airline’s new, expanded Terminal 7 lounge where they can work or relax in style while taking in spectacular views of the airfield from the club’s outdoor terrace.  Located atop the terminal, the exclusive terrace offers United Club members additional respite from the hustle and bustle of their travel day.

United in Los Angeles

United has proudly served Los Angeles for more than a half century, providing its customers more than 180 daily flights from LAX to over 60 destinations across the globe. With nearly 5,000 employees throughout the region, United is committed to the Los Angeles community and building a workplace that will help the airline’s employees deliver exceptional service to its global customers.

About United Airlines

United Airlines and United Express operate an average of nearly 5,000 flights a day to 373 airports across six continents.  In 2014, United and United Express operated nearly two million flights carrying 138 million customers.  United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.  United operates nearly 700 mainline aircraft, and this year, the airline anticipates taking delivery of 34 new Boeing aircraft, including the 787-9 and the 737-900ER.  United is also welcoming 49 new Embraer E175 aircraft to United Express.  The airline is a founding member of Star Alliance, which provides service to 193 countries via 27 member airlines.  More than 84,000 United  employees reside in every U.S. state and in countries around the world.  For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

About Los Angeles International Airport (LAX)

            LAX is the fifth busiest airport in the world and second in the United States.  LAX served nearly 70.7 million passengers in 2014.  LAX offers 692 daily nonstop flights to 85 cities in the U.S. and 928 weekly nonstop flights to 67 cities in 34 countries on 59 commercial air carriers.  LAX ranks 14th in the world and fifth in the U.S. in air cargo tonnage processed, with over two million tons of air cargo valued at over $91.6 billion.  An economic study in 2011 reported that operations at LAX generated 294,400 jobs in Los Angeles County with labor income of $13.6 billion and economic output of more than $39.7 billion.  This activity added $2.5 billion to local and state revenues.  LAX is part of a system of three Southern California airports – along with LA/Ontario International and Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.

            For more information about LAX, please visit www.lawa.aero/lax or follow on Twitter @flyLAXAirport, on Facebook at www.facebook.com/LAInternationalAirport, and on YouTube at www.YouTube.com/laxairport1. Information about LAX’s ongoing multi-billion-dollar LAX Modernization Program as well as tips and shortcuts to help navigate LAX during construction are available at www.LAXisHappening.com

            As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities.  Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.

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(Download high-resolution renderings showcasing United’s planned terminal improvements at LAX from the airline’s newsroom at: http://newsroom.unitedcontinentalholdings.com/LAXenhan

Nancy Suey Castles

LAX Public Relations Director

Los Angeles World Airports

One World Way – 10th Floor

Los Angeles, CA 90045

e-mail:  [email protected]

Phone:  (424) 646-5260

Fax:  (424-646-9207