Miami, April 14, 2015– GE Aviation has changed the name of its Aircraft Operations Center team to Fleet Support, reflecting greater use of big data analytics, a growing suite of digital tools and other measures to proactively help customers keep their fleets performing at optimum levels.
“The Fleet Support moniker better reflects our commitment to working with customers on a continuous basis across the entire engine lifecycle to help them maximize their efficiency,” said Fleet Support Executive Director Vijayant Singh. “While our customer support centers remain an important part of our capability, we’ve evolved significantly in our ability to use data to proactively help operators minimize disruption and maximize engine performance, and the new name reflects this broader level of engagement.”
Fleet Support encompasses three main pillars:
1) Data capture and analytics capability that enables rapid identification of issues and proactive mitigation to minimize disruption;
2) Modernized customer portals such as the new myGEAviation.com, offering streamlined access to engine data, a modern user interface, and a growing suite of apps that enable each user to customize the tools, and
3) Live 24/7 commercial aviation support via centers in Cincinnati, OH and Shanghai, China, adding human intelligence and technical depth to diagnostic data.
Fleet Support can be contacted through the existing phone numbers: 877 432 3272 (US), +1 513 552 3272 (Intl) and +86 21 38777666 (China & Asia), online http://www.geaviation.com/support/, or via email at [email protected] or [email protected].
An introductory video overview of Fleet Support is available here: https://www.youtube.com/watch?v=mGL2dmLVw6I
About GE Aviation
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet, turboshaft and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings. For more information, visit us at www.ge.com/aviation. Follow GE Aviation on Twitter at http://twitter.com/GEAviation and YouTube at http://www.youtube.com/user/GEAviation.
