Our Menzies Aviation team at Schiphol Airport have been awarded for Operational Excellence alongside easyJet at the Schiphol Airport Awards last week. The team were recognised for their collaborative approach in working with easyJet throughout 2014 to make significant improvements to their operations.
Among many of their successes last year, was a reduction in customer waiting times at easyJet check-in desks. The team analysed data provided by easyJet and Schiphol Airport to identify which areas required additional resource at particular times, and shared this information throughout their teams. This attention to detail and sharing of information resulted in a reduction of the average queueing time for easyJet customers.
Femke van Veen, Business Unit manager Menzies Aviation Amsterdam LCC, said of the win, “Our ‘One Team’ approach to working with easyJet enabled us to provide their customers with a better experience when traveling through Schiphol Airport. easyJet and Menzies Aviation have been working together for more than 12 years at Schiphol and we hope to continue our great success.”
