Passengers had to wait more than two hours for baggage.
Swissport UK Ltd apologises to any passengers who were inconvenienced by delays in baggage reclaim late on Saturday (26th) night and early Sunday (27th) morning.
Following a sustained period of consistent baggage handling throughout the day on what is traditionally, the busiest day of the year, our service levels dropped on inbound flights from 2245 until the early hours of Sunday morning due to a level of off schedule aircraft activity.
Despite having already increased our resources to support the off schedule activity we were still unable to fully accommodate the handling of off-schedule arriving aircraft during this period. This resulted in the long baggage delivery times experienced by passengers.
Service levels returned to normal throughout Sunday following this late night / early morning period and has continued throughout today.
Swissport will continue to work closely with all its business partners to minimise any inconvenience to passengers during any times of future schedule disruption