Hertz Selects ARINC’s Digital Signage for Enhanced Customer Service

Hertz has selected ARINC's microFIDS digital signage solution to provide up-to-the minute access to flight information at its San Diego Airport location.


Annapolis, Maryland, USA, December 3, 2013 — Hertz (NYSE:HTZ), the world’s largest car rental company, and ARINC Incorporated announced today that Hertz has selected ARINC’s microFIDS digital signage solution to provide up-to-the minute access to flight information at its San Diego Airport location. The microFIDS units are part of Hertz’s re-branding effort that harness the latest in technology to re-invent the car rental experience and provide customers with a new and improved way to rent cars.

“Hertz is reinventing the car rental experience with a goal to make our customer’s travel experience as easy as possible,” said Hertz Chief Information Officer, David Trimm.  “With microFIDS, we have found a cost-effective way of giving customers the information they need, right when they need it.  Customers at our San Diego location have complimented the system and Hertz for making important flight information available as they plan their return trip to the airport terminal.”

Hertz has redesigned its San Diego Airport facility to provide technology that makes the car-rental process faster, easier and more flexible. With microFIDS from ARINC, Hertz is deploying up-to-the minute flight, weather and destination information outside the rental office so passengers can see critical travel-related information while on-the-go.

“Hertz is employing a number of key technologies to improve its customers’ travel experience,” said Christopher Forrest, Managing Director at ARINC Managed Services. “By using ARINC’s digital signage solution to provide important information, Hertz is taking one more to step to make their customers’ travel easier and less stressful.”

microFIDS have rugged outdoor screens and can be placed outside of rental offices or in parking areas. For travelers arriving at the airport, microFIDS provide the first opportunity to see their flight status.  The units can display content in addition to flight information, such as advertising and airport information. microFIDS offer a unique advantage over other digital signage solutions because the ease of installation and user-friendly interface makes content updates simple to implement.  “Deploying microFIDS is very straightforward and because everything is web-based, it’s up and running immediately after installation,” adds Forrest.

In addition to providing flight, weather and destination information via the microFIDS Signage, Hertz’s San Diego location has been re-designed to streamline the rental experience.  The facility makeover takes into consideration the common road trip staples, tools and services typically desired by travelers, and offer the following to help enhance the travel experience:

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