Taleris and Etihad Airways Go Live with Intelligent Operations

Dubai, UAE – November 20, 2013 – Taleris, a joint venture technology company between Accenture and GE Aviation, has gone live with its Intelligent Operations services to Etihad Airways, which helps to predict potential aircraft maintenance faults and recommends preventative action.

Following the initial agreement announced in July this year, Taleris and Etihad teams have moved to complete the deployment phase including integration of aircraft and ground based data systems with the Taleris web-based Airline Service Network. 

“As we transition Intelligent Operations from initial deployment to service operations we continue to work side-by-side with Etihad in Abu Dhabi to learn more about their business, processes and culture to help ensure the realization of significant benefits,” said Norm Baker, president & CEO of Taleris.

The go-live milestone is marked by a move from the focus on deployment to service operations.   In the service operations phase, Taleris is providing specialized 24/7 support through resources located at its service operations centers in the US and UK as well as on-site at Etihad Airways’ Abu Dhabi hub.

“This ‘go live’ represents the next step in the roll-out of this state-of-the-art prognostics technology, meaning we are now in a much better position to predict future faults and take proactive measures which will result in less unscheduled disruption to our global operations,” said Captain Richard Hill, chief operations officer at Etihad Airways.

Taleris’ web-based prognostics service, a part of its Intelligent Operations offering, is a first for the commercial airline industry and is being used to monitor Etihad Airways’ fleet of more than 80 aircraft.  The prognostics technology leverages the Industrial Internet to increase the airline’s overall operational efficiency.*

The expected benefits from the Intelligent Operations service include a reduction of unscheduled maintenance, fewer delays and cancellations, increased aircraft availability, enhanced on-time performance, increased maintenance efficiency, reduction in maintenance costs and reduction in lost revenue costs.

* The Industrial Internet is a robust network of computers, machines and sensors that combines connectivity with advanced software analytics and sensors.

About Etihad Airways

Etihad Airways, the national airline of the United Arab Emirates, began operations in 2003, and in 2012 carried 10.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 94 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of 78 Airbus and Boeing aircraft, and over 80 aircraft on firm order, including 41 Boeing 787-9 Dreamliners and 10 Airbus A380s, the world’s largest passenger aircraft. Etihad Airways also holds equity investments in airberlin, Air Seychelles, Virgin Australia, Aer Lingus and, subject to regulatory approval, will acquire 24 per cent of India’s Jet Airways. For more information, please visit: www.etihad.com

About Taleris

Taleris is a joint venture company between GE Aviation and Accenture operating with progressive technology assets and capability from both Accenture and GE. Taleris is dedicated to providing airlines and cargo carriers around the world with intelligent operations services focused on improving efficiency by leveraging aircraft performance data, prognostics and recovery.  Taleris currently serves more than 25 customers worldwide and is headquartered in Irving, Texas, with operations in Eastleigh, UK and Manila, Philippines. For more information on Taleris and our Intelligent Operations services: www.taleris.com

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