TAP Chooses Accelya to Enforce its Pricing and Booking Policies Across the Ticket Lifecycle

Accelya is the leading provider of Audit & Revenue Recovery Services to airlines.


Barcelona, 12 November, 2013: Accelya, the leading provider of financial and business intelligence solutions to the Airline industry, today announced that TAP, the national carrier and leading airline of Portugal, has extended contract with Accelya for full ticket lifecycle audit services. TAP is an existing customer of Accelya’s sales audit services. The extended scope now also includes PNR Audit and Revalidation Audit.

“We are glad to extend our relationship with Accelya for complete ticket lifecycle audit, including PNR and Revalidation. We can now confidently allow our travel agents to revalidate bookings without compromising on our pricing and booking policies.” said Carlos Paneiro, VP – Sales, TAP.

Accelya’s end-to-end sales audit services will enable TAP to:

  • Identify and plug revenue leakages across the passenger journey by covering not only the ticketing, but also the booking and any changes throughout the journey
  • Ensure that the agents comply with airline ticketing, booking and revalidation policies
  • Monitor and control travel agent errors and commercial practices to maximise recoveries from the identified leakage

Speaking on the occasion Artur Farinha, Sales Audit Business Manager, Accelya said, “We are happy with the trust shown in us by TAP. Airlines incur revenue losses due to abuse across various stages of ticket lifecycle. A full lifecycle audit ensures policy enforcement and appropriate penalties for abuse, encouraging booking discipline.”

About Accelya’s Audit & Revenue Recovery Services

Accelya is the leading provider of Audit & Revenue Recovery Services to airlines. Our audit services span across the ticket lifecycle from original booking through to the completion of the journey. This is supported by comprehensive recovery services — from raising of ADMs to fund collection. Accelya brings a host of unique strengths to its services: broad and maximised leakage detection, ADM accuracy, talented teams and account managers, best practices, advanced technology and innovation. Through proprietary platform, skilled staff and best practices, Accelya ensures maximised recovery and minimised errors. Accelya helps airlines identify over $180 million in revenue leakages annually.

About Accelya

Accelya is a leading provider of financial and business intelligence solutions to the Airline and Travel industry. Accelya helps airline and travel companies manage their financial processes and gain insights into their business performance. Accelya’s expertise spans across all critical airline financial processes – BSP Processing, Revenue Accounting, Audit & Revenue Recovery, Card Management, Miscellaneous Billing, Cost Management and Business Intelligence. Accelya partners with airlines right from the time a ticket or an air waybill is issued, all the way through its entire financial life cycle, until the data is converted into actionable decision support. With over 200 airline customers, our operations are spread across 10 countries and we employ over 2000 professionals worldwide. Visit us at: www.accelya.com

About TAP Portugal

TAP is Portugal’s leading airline, in operation since 1945 and member of Star Alliance, the global airline alliance to offer customers worldwide reach, since 2005. Its hub in Lisbon is a key European gateway at the crossroads of Africa, North and South America, where TAP stands out as the international leading carrier in operation to Brazil.

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