According to the authors, airports can take steps to address these wage declines. They cite the adoption of higher living wage and standards at airports in San Francisco, Oakland, San Jose, Los Angeles, Miami, St. Louis and Hartford, Conn., as proven examples of how to improve the lot of airport workers as well as of airport operations.
Following implementation of higher wage standards at San Francisco International Airport in 2000, employee turnover fell sharply while employers reported improvements in employee performance and customer service. Neither employment nor passenger volumes showed declines as a result of the policy.
The report was financed by the Service Employees International Union, which prepared a video interview with the report authors that is posted online.
The airline wants the right to send those jobs to new subsidiaries and outside firms offering lower wages and fewer benefits than Northwest.
The airline wants to outsource the jobs of about 5,000 baggage handlers, customer service agents and other ground workers.