Gulfstream Product Support Adds Resources Worldwide

Gulfstream West Palm Beach recently earned Peru’s first AMO certification for a U.S.-based original equipment manufacturer and repair station. Gulfstream Dallas earned approval from the United Arab Emirates to perform repairs on Gulfstream G300...


Also in 2013, Customer Communications began providing enhanced technical support during customer meetings with live question-and-answer sessions from its on-site broadcast center, Studio G. The group announced that its weekly technical and operational newsletter for customers, The Breakfast Minutes, is now called The Gulfstream Journal, aligning itself with Gulfstream’s weekly technical newscast. The broadcast version of The Gulfstream Journal provides aircraft technical information to support the Gulfstream fleet and safety tips for the workplace. It is distributed on The Gulfstream Network, which is accessible through the secure customer website, myGulfstream.com. In the coming weeks, Customer Communications will add “how to” demonstrations of aircraft service changes, service bulletins and customer
bulletins to its programing menu on The Gulfstream Network.

As part of an ongoing effort to improve communication with Gulfstream’s growing international customer base, the company added a Customer Service employee in West Palm Beach who speaks Portuguese, Spanish and French, and hired a Spanish-speaking service center
coordinator in Dallas.

Gulfstream has not wavered in its emphasis on technician training. So far in 2013, company technicians have earned more than 430 FlightSafety Master Technician designations, the most of any business jet manufacturer. FlightSafety statistics indicate that 1,437 of the more than 2,280 Master Technician designations worldwide are for Gulfstream jets.

The Master Technician program is considered the industry standard for advanced training for
technicians.

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