Seletar Airport has embarked on a full-scale review of the service and safety standards of its ground handling agents, as part of its long-term strategy to position Seletar Airport as a top business and general aviation airport in the region.
Through the exercise, Changi Airport Group (CAG) – the manager of Singapore’s secondary civilian airport – hopes to benefit users with even more efficient airside operations at Seletar Airport.
Previously, a total of seven licensed ground handling agents operated at Seletar Airport.
The scope of ground handling services offered varied across these agents – some of
them were equipped with the full suite of capabilities and equipment, while others
outsourced part or most of their service delivery.
Over time, this resulted in a disparity in the capabilities of ground handling agents at Seletar Airport, making it difficult to apply consistent service and safety level requirements for all players.
Since early 2013, CAG has held consultations with the Seletar Airport community and
users, to review the existing ground handling standards and put in place an improved
As a result of these consultations, some incumbent ground handlers decided
to change their business models or acquire the necessary capabilities in order to meet
the new standards. Some incumbents, on the other hand, decided not to renew their
ground handling licenses when they expired in June 2013, preferring to continue their
activities at Seletar by working with other ground handlers.
Mr Lim Ching Kiat, General Manager of Seletar Airport, said, “Certain ground handlers did
not possess the full suite of ground handling capabilities to carry out airside core services,
such as towing of aircraft and passenger handling. While this situation was acceptable to Seletar Airport in the past, it is not ideal moving forward. The traffic at Seletar Airport has grown steadily in recent years, spurred by the development of the Seletar Aerospace Park (SAP) and the healthy growth of business aviation activities in the region. Hence, the objective of the current review is to raise the overall standards of ground handling at Seletar Airport, to ensure that the airport continues to provide a high level of service to users even as traffic grows.
“Our aim is for all ground handlers at Seletar Airport to meet a set of minimum operating
standards for essential airside services. This would mean a levelling up of service and
safety standards among them, resulting healthy competition among ground handlers,
while motivating each operator to improve its operations and efficiency.”
Five ground handlers at Seletar Airport have been granted temporary permits from July
to December 2013, which will be converted into a two-year licence from 1 January 2014 if
they meet CAG’s criteria under the new ground handling framework.
Come 2014, Seletar Airport users will be able to choose from a number of providers, each offering a full spectrum of ground handling service options, with a more consistent and higher level of service and safety standards.
Singapore’s business aviation scene has grown steadily over the years, with aircraft
movements registering a compounded annual growth rate of about 18percent from 2008 to
2012 – a trend that is expected to continue.
Other developments at Seletar Airport
Concurrent with the review of ground handling operators, CAG is also undertaking
several initiatives at Seletar Airport to enhance capacity and infrastructure.
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