GENEVA, SWITZERLAND – May 20, 2013 – GE Aviation has developed an extensive portfolio of customer service and support offerings to meet the needs of its business and general aviation operators.
"GE Aviation is committed to our customers well past the delivery of our engines," said Brad Mottier, vice president and general manager of the Business & General Aviation operation at GE Aviation. "Our customer service and support offerings continue to grow to ensure we can meet our customers' needs no matter where they fly."
For maintenance needs, GE Aviation offers customized service agreements through its OnPointSM solution service offerings. These long-term hourly agreements provide predictable maintenance costs that can be transferred with no fees and OEM-quality maintenance and parts. OnPoint agreements are available on all CF34 business jet engines, H80 turboprops and CFM International engines that power Boeing Business Jets and Airbus Corporate Jets.
The value of OnPoint solution agreements is well recognized. Aircraft valuation companies estimate residual value of CF34-3-powered aircraft covered with OnPoint solution agreements is increased by $2 million. The OnPoint agreement offers customers benefits not only during operation, but also in the resale market.
GE Aviation is expanding its service network for business and general aviation engines with more than 50 Authorized Service Centers for M601, H80 and CF34 engines. This network enables customers to have access to OEM-quality service and support around the world.
CF34 Authorized Service Centers providers in Europe include Aero-Dienst in Germany, MNG Jet in Turkey, RUAG Aviation in Germany and Switzerland and TAG Farnborough in the UK. These providers along with many others around the globe are approved to perform line maintenance inspections, routine installed engine maintenance, removal and replacement of engines and removal and reinstallation of external engine components as well as provide warranty support and access to both GE parts and technical support.
GE Aviation's M601 and H80 Authorized Service Centers offer comprehensive line maintenance, removals and re-installations of engines and LRUs and engine spares. These Authorized Service Centers in Europe include Aeromecanic in France Air-Tec in France and Sokol JSC in Russia. GE Aviation is working to sign additional Authorized Service Centers in Russia, the Middle East and Asia.
Along with the service center network expansion, GE is making additional improvements, including enhancing the availability of spare parts and material around the world and offering new line maintenance training at GE Aviation’s training center in Doha, Qatar as well as Cincinnati, Ohio. GE is also providing additional customer support and services at major global events, like next year’s Winter Olympics in Sochi, Russia.
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet, turboprop and turboshaft engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.
SMOnPoint solution agreements are a service mark of General Electric Company.
