Lufthansa Technik, a leading provider of technical services for commercial, VIP and Executive Jets, is offering a new product bundle for life cycle support of VIP and executive aircraft.
Besides comprehensive pre-defined service packages including access to a pool of highly qualified engineers and mechanics, worldwide material support through the global Lufthansa Technik logistics network, customers will have an assured support in case of "Aircraft-On-Ground" (AOG) incidents and other emergencies.
"Our customers will get a 24/7 global 'free of charge' trouble-shooting hotline support for up to ten man hours as an 'airside assistance' regardless where the aircraft operates," said Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa Technik. "This means, that after a signature of a stand-by support agreement, no further fees or charges will apply until the customer request additional services at prior agreed prices and conditions. This would add global AOG coverage on top of perhaps existing MRO services contracted by the customer at his home-base."
Engineering and troubleshooting questions will be handled by Lufthansa Technik's central Maintenance Control Centre. On-call assistance and technical support is guaranteed by Lufthansa Technik over all Air Transport Association (ATA)-chapters.
The 24/7 AOG call centre gives ad-hoc engineering consultation and advises on the interpretation of technical documentation like manuals or minimum equipment lists. Lufthansa Technik's AOG support teams offer worldwide on-site services, like daily & weekly inspections, defect rectification, AOG rectification, engine inspections & changes or station support.
The basic services can be extended by a large number of additional products from Lufthansa Technik's general VIP maintenance and operational services. These include for example maintenance management services like CAMO support or airworthiness reviews, cabin interior refurbishment, government authority's coordination, engine services, component MRO services and cabin upgrades and refurbishments, just to name a few.
The Lufthansa Technik Group, with more than 30 subsidiaries and about 26,000 employees worldwide, is one of the leading manufacturer-independent providers of services for the aviation industry.
Lufthansa Technik is licensed internationally as a repair, production and development enterprise. The Group's portfolio encompasses the entire spectrum of services in the areas of maintenance, repair, overhaul, modification and conversion, engines and components.