ATLANTA, GA, April 15, 2013 – Component Control announced today that its new Contact Manager module, version 10.1, for Quantum Control™ MRO and logistics software is available to the market. The new Contact Manager module is part of Component Control’s strategy to increase consolidation of key business information within the Quantum database for better workflow management and key process reporting. This eliminates the need to use additional and disparate CRM, Customer Relationship Management, software with Quantum in order to manage customer data.
The success of Quantum’s Contact Manager module is its complete integration with all other Quantum modules at a customer site. Contact Manager enables users to track every customer interaction and event from sales activity, repair management, customer contact and support, A/R collection, and internal issue management.
Specific enhancements of the new Contact Manager include tighter integration with Microsoft Outlook to simplify data collection for contact records held within Quantum. Using intuitive native drag and drop capabilities found in traditional Microsoft Office programs, users now can quickly pull email from Outlook directly into a Contact Manager Record to assemble the contact history, or use the content within Outlook to quickly build new contact records or establish new support records.
The Contact Manager is a highly configurable CRM (Customer Relations Management) tool that is seamlessly integrated with Quantum Control's entire suite of modules. Contact Manager enhances a user’s ability to track critical activity such as Sales, A/R, Repair Management and Customer Service calls while capturing all interaction during the process.
Commented Todd Lewis, President of Component Control, “The aviation industry is complex. It requires the compilation of precise data elements to not only comply with regulatory agencies, but also to keep customers happy and trusting in their aviation support provider. Our new version will speed contact record management and improve accuracy by eliminating the need to cut and paste, or re-enter information from other sources into a contact record.”
In addition to tighter Outlook integration, Contact Manager’s search capability has also been improved to include searching for contacts that are linked to PN’s and user defined fields directly from the main search screen.
Added Lewis, “Contact Management is one of the Quantum modules we use internally to run Component Control’s operations, so when developing new capabilities within the module, it’s important to take user feedback from both our customers and our team to understand how the best improvements in efficiency can evolve and benefit business performance.”
Component Control’s website offers an extensive overview video on the robust capabilities of Contact Manager.
For more information on Quantum ControlTM and the Contact Manager module, please visit the Component Control team at MRO Americas, Georgia World Congress Center, Atlanta, GA, in booth #1433 from 16 to 18 April 2013.