ACI Announces Airport Service Quality Awards

Airports Council International (ACI) is announces the recipients of its annual Airport Service Quality (ASQ) Awards for 2012.


Airports Council International (ACI) is announces the recipients of its annual Airport Service Quality (ASQ) Awards for 2012. ACI World Director General Angela Gittens stated, "This an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry. Highly structured measurement, analytical reporting and open discussion forums are all features that have built the ASQ programme's reputation as the premier airport customer service benchmarking tool in an era where customer loyalty translates into repeat passengers, healthy traffic and an improved financial bottom line. I am delighted to see longstanding favourites take home ASQ awards as it is testament to the growing and accepted wisdom in the airport community that maintaining customer service excellence is central to a winning business strategy. I am equally excited to see other airports rank for the very first time this year, which stands to prove that it is never too late to adopt a winning customer service orientation to which the ASQ programme is fundamental". ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (Fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement. At its 2012 World Annual General Assembly in Calgary, Alberta, Canada, ACI announced that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size and region.
Best Airport by Size: Millions of Passengers Per year (first place)Hohot (2-5m), Nagoya (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m),
Singapore (over 40m).

Best Airport by Region (first place)Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Cancun (Latin-America-Caribbean), Abu Dhabi (Middle East), Indianapolis (North America). Best Airport by Region: airports with fewer than 2 million passengers per yearUpington (Africa), Skopje (Europe), Victoria (North America). Best Improvement Mombasa (Africa), Sanya (Asia-Pacific), Faro (Europe), Santo Domingo (Latin-America-Caribbean), Abu Dhabi (Middle East), Winnipeg (North America).
ASQ 2012 TOP PERFORMERS


BEST AIRPORT BY REGION

Africa
1. Cape Town2. Durban3. Cairo4. Mauritius5. Johannesburg

Asia-Pacific
1. Seoul Incheon2. Singapore3. Beijing4. New Delhi5. Hong Kong

Europe1. Moscow Sheremetyevo2. Malta3. Edinburgh4. Keflavik5. Zurich

Latin America-Caribbean
1. Cancun2. Guayaquil3. Montego Bay4. San José5. Barbados

Middle East
1. Abu Dhabi2. Dubai3. Doha4. Tel Aviv5. Bahrain

North America1. Indianapolis2. Ottawa3. Tampa4. Sacramento5. Jacksonville

BEST AIRPORT BY REGION: FEWER THAN 2 MILLION PASSENGERS PER YEAR

Africa
Upington

EuropeSkopje
North AmericaVictoria

BEST AIRPORT BY SIZE

2 – 5 million passengers1. Hohot2. Guayaquil3. Ottawa4. Chiang Mai5. Winnipeg

5 – 15 million passengers1. Nagoya2. Hyderabad3. Tianjin4. Wuhan5. Sanya

15 – 25 million passengers
1. Seoul Gimpo2. Chongqing3. Taipei4. Hangzhou5. Tampa

25 – 40 million passengers1. Seoul Incheon2. New Delhi3. Mumbai4. Tokyo Narita5. Shanghai Hongqiao

Over 40 million passengers1. Singapore2. Beijing3. Hong Kong4. Shanghai Pudong5. Guangzhou

BEST IMPROVEMENT

Africa
Mombasa

Asia-Pacific
Sanya

EuropeFaro

Latin America-Caribbean
Santo Domingo

Middle East
Abu Dhabi

North AmericaWinnipeg
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