To meet the demands of business aviators, the FBO also built a reputation as a quick-turn specialist. That quick-turn capability complements TAC Air SLC’s pilot and passenger amenities, with meeting rooms, pilot lounges, theater, luxury crew cars and free shuttles.
“Our customer experience on the ground is designed to be fast, productive, comfortable and relaxing,” says McCarty.
Large charter and maintenance departments have also helped TAC Air SLC grow its base of business aviation customers.
“We are just fortunate to be in this area and be able to service those aircraft that are coming into Salt Lake.”
Deep snow, deeper service
And service is something TAC Air SLC delivers.
In 2011, the world’s largest fractional jet company named the Salt Lake location “FBO of the Year,” while a leading aviation magazine’s annual pilot survey ranked the facility in the top one percent of all individual location FBOs.
TAC Air acquired the Salt Lake and Provo FBOs this year, building the general aviation chain to 14 locations. According to Greg Arnold, President & CEO of TAC Air parent Truman Arnold Companies, the aviation group views the acquisition as ideal, matching the Salt Lake FBO’s award-winning approach with the aviation group’s success at being regularly named one of the top FBO chains in industry surveys.
“We’re very excited about the synergy of combining the service levels of these operations,” Arnold explains.
“This move brings many positive things to the users of SLC and PVU, as well as the other TAC Air locations,” says Christian Sasfai, TAC Air VP & COO. “We’re going to deliver the best of both operations to our customers in the 14 markets we serve. Consolidation and resource-sharing has become a necessary component of today’s aviation-services industry in order to provide high-quality, low-cost products and services to aircraft owners and operators.”
At Salt Lake and Provo, aircraft charter, management, maintenance and sales and brokerage services are provided under the Keystone Aviation brand. TAC Air Company operates Keystone with industry veteran Bill Haberstock at the helm.
The jets and single-engine aircraft that fill TAC Air Salt Lake and TAC Air Provo’s ramps each winter carry skiers and snowboarders to the doorstep of what many call the greatest powder skiing in the world. Fueled by salinity from the Great Salt Lake, 500 inches of dry snow can fall from November to March on the world-renowned ski resorts of Alta, Brighton, Deer Valley, Park City, Solitude, Sundance and The Canyons. Two years ago, the “lake effect” dumped 696 inches of snow on Alta.
Each resort offers different experiences, making Salt Lake popular for all skiers, from professional to novice. Amenities on the slopes vary from super luxury to modest. The entire resort offering is a draw that keeps the TAC Air SLC crew hopping during ski season.
And then there’s the film festival at the Sundance resort, a January event that draws in movie directors, actors and producers the world over.
To greet this winter’s fliers, TAC Air SLC is opening in its lobby an art gallery, featuring works by local, regional, national and internationally renowned artists. The art exhibit is one more way TAC Air SLC sets itself apart from the everyday flying experience, says McCarty.
“Visitors here are fanatical about winter sports and the movie industry,” says McCarty. “What gets our crew excited, though, is making aviation easy and enjoyable, even in the middle of winter. It’s something we feel very fortunate to be able to do.”