São José dos Campos, Brazil, December 4, 2012 –Embraer Executive Jets has expanded its customer service and support solutions by launching the new Embraer Executive Care (EEC) Engine Add-On option, that will offer a nose-to-tail maintenance solution for Phenom jets, complementing the EEC and the Eagle ServiceTM Plan (ESP®) programs.
The new EEC Engine Add-On option helps Phenom 100 and Phenom 300 operators to streamline and simplify invoice and payment processes, addressing one of the customers’ main concerns.
“The EEC Engine Add On comes as we celebrate the 11th anniversary of Embraer Executive Care maintenance program which now has almost 300 aircraft enrolled in the program,” said Edson Carlos Mallaco, Vice President, Customer Support & Services, Embraer Executive Jets. “It is the latest in our commitment to give our customers peace of mind.”
The new option covers scheduled line maintenance, which is currently not available in the engine maintenance plans. This optional plan covers labor, shipping charges as well as expendable and consumable parts such as filters and o-rings associated with these tasks. It also includes one desalination wash per engine per year during a scheduled aircraft maintenance visit.
Customers may get more details on the new EEC Engine Add-On option by contacting their regional EEC sales representative.
EEC is a comprehensive airframe maintenance support program designed to make budgeting and execution of maintenance costs on Embraer Executive Jets simple. EEC is a five-year program that complements the standard warranty coverage, protecting customers from cost variations with a regular and predictable monthly payment.
The ESP program consists of a number of optional engine maintenance budget plans for the operator of select P&WC engine models, where P&WC becomes responsible for expenses resulting from:
• Hot Section Inspection (HSI)/refurbishment
• Engine overhaul/refurbishment
• Basic unscheduled engine maintenance
• Basic unscheduled LRU/accessory maintenance
• Required product support improvements at engine shop visit
For more details: www.pwc.ca
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For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com.