Phillips 66 Featured FBO: Ronson Aviation

The sole FBO at Trenton-Mercer Airport has been serving the nation’s top pharmaceutical and packaged goods firms, plus government professionals flying into New Jersey’s state capitol, for nearly four decades


Another service focus for Ronson Aviation is to make the change from flying in an airplane to hitting the road as seamless as possible.

“It’s really the one thing we can control,” Blair says. “We don’t control the weather or the flight, but we can control the transition from the aircraft to ground transportation. When we succeed at making that transition seamless, it makes business travel uneventful. That’s the best experience, because then it just happens for the customer.”

To that end, Ronson’s customers enjoy plane-side passenger pickup and drop-off by chauffeured ground transportation or private vehicles escorted by FBO team members.

Then there is the on-site 24/7 United States Customs service, an FAA Repair Station, a spacious 72,000 square feet of heated hangar space, and Ronson’s NATA Safety 1st certified line crew. You can fly into Ronson Aviation day or night, 365 days a year, and expect a staffed and ready FBO. Three helipads, a wide 6,000-foot runway and another 4,800-foot runway all run by a 24/7 FAA tower are icing on the cake for corporate and private fliers.

A completely remodeled lobby will greet pilots and passengers in January. “Our new facility will showcase a modern design with state-of-the-art amenities in a comfortable, relaxing environment,” Blair explains.

Anticipation to Appreciation
Emblazoned on the city’s Lower Free Bridge is the slogan, "Trenton Makes, The World Takes," a homage to the area’s heritage as a manufacturing center. The city gained fame during World War II manufacturing TBM Avenger Torpedo Bombers, which took a large toll on German and Japanese ships and submarines.

Today, it’s the economic powerhouse of nearby Princeton University and the financial and pharmaceutical firms in Philadelphia drawing international business travelers to Trenton-Mercer Airport and its strategic location.

No matter where those customers come from, Ronson Aviation tries to find some contact touchpoint so the FBO can make sure everything went okay.

“We want to do a thoughtful communication, one that makes customers feel appreciated,” Blair says. And one, says Blair, that will help the FBO do an even better job at anticipating the customer’s needs next time around.

Ronson Aviation is part of the Ross Aviation family of 15 locally managed and distinctly branded FBOs, stretching from the Northeast to Florida, Texas, Colorado, Arizona, Alaska and Hawaii.

For more information, visit ronsonaviation.com, or call (609) 771-9500.

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