Paris, France, October 8, 2012 – With customers, suppliers and business partners from five continents in attendance, Embraer’s Commercial Aviation Services & Support division hosts the global edition of the Embraer Operators Conference (EOC) in Paris, France, from October 8 to 10. This edition focuses on the EMBRAER 170/190 family.
“Over 65% of our customers use at least one of the several programs for support and services that we currently offer, which increases our responsibility in identifying and implementing best market practices,” says Luiz Hamilton Lima, Embraer Vice President, Services & Support – Commercial Aviation. “At the EOC we will discuss issues related to aircraft operation, in technical, operations and equipment logistics workshops, and we will listen to our customers, suppliers and partners in order to achieve excellence in meeting their needs.”
The exchange of information and experiences between manufacturers and operators has practical results, such as the creation, earlier this year, of a new Customer Care Center (CCC), at the Company’s headquarters in São José dos Campos. In addition to Embraer’s wide global presence, local offices and field representatives, the modern operations center offers 24 hour service, 365 days a year, integrating technical service and equipment logistics, in order to guarantee the efficient continuous operation of Embraer aircraft.
The CCC is part of the Excellence in Customer Experience program, which includes other Services & Support initiatives, through innovative tools for service management and inventory optimization which have resulted in significant savings for the customers of Embraer.
Supporting a fleet of over two thousand aircraft, Embraer currently has 29 service centers worldwide, including 11 Embraer Authorized Service Centers (EASC) – with an additional 4 in the certification process – and 18 independent centers, certified by the respective local aviation authorities, servicing the E-Jets and ERJ 145 families.
During Paris event, Embraer will promote eSolutions, a platform of web-based tools designed to maximize flight duration and avoid unnecessary operational costs and delays, acting both as corrective as well as preventive maintenance. Special attention will go to AHEAD-PRO (Aircraft Health Analysis and Diagnosis), a system which analyzes and diagnoses aircraft health, continuously monitoring, in real time, E-Jets performance.
Embraer carries out regional EOC throughout the year to meet operators of all the Company’s commercial aircraft. For further information regarding Embraer’s commercial aviation Service & Support, visit http://www.embraercommercialjets.com/#/en/environmentandcustomer/3
