July, 2012 – Chicago, IL -- Jet Support Services, Inc. (JSSI), the leading provider of hourly cost maintenance programs for the business aviation industry, recently reported that one of their Rolls-Royce BR710 loaner engines made its first trip to mainland China to support a JSSI client experiencing an AOG engine event.
Earlier this year, one of JSSI’s Global Express clients experienced an engine issue in Chengdu, China. Working closely with the aircraft’s management company, JSSI Technical Services Manager, Mark Winzar, was notified by the Original Equipment Manufacturer (OEM) that the aircraft would be grounded and required removing the engine from the aircraft for repair. Mark and a team from JSSI worked quickly, making all the necessary arrangements to navigate their way through a very complex engine removal and replacement event and importing process that was the first of its kind for mainland China. Thousands of emails and phone calls, along with hours of coordinating hangar space, labor, parts, and the translation of all shipping documents into Chinese were required to accomplish this maintenance feat.
JSSI acquired a loaner pool of Rolls-Royce BR710 engines late last year to assist their clients when engines go in for overhauls or have unscheduled maintenance issues like this one in China. Using a rental engine is common practice to keep the aircraft flying and productive when maintenance issues require removal, but availability of these engines is extremely limited. When the call came in, one of the JSSI BR710 loaner engines was available to ship to China.
“It took a lot of team work with the aircraft’s management company and OEM’s Regional Customer Managers to make this happen,” stated Mark Winzar, JSSI Technical Services Manager. “There were so many moving pieces to this, but everyone was very determined to try and make this happen for the customer. There were a million things that could have gone wrong and killed the project and we had our share of roadblocks that came up, but we kept finding ways to make it happen and never gave up,” added Winzar. “This is what we do.”
“We couldn’t have predicted that our first loaner engine would go to mainland China but this is exactly why we acquired the BR710 engines and we are thrilled to have helped our client in such a big way,” stated Tim Coggin, JSSI Director of Technical Services, Europe, Middle East, Africa, and Asia.
About Jet Support Services, Inc.
Founded in 1989, JSSI is the only hourly cost maintenance provider covering virtually all makes and models of business aircraft, engines and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and turbine powered helicopters. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified technical advisors. For more information please visit www.jetsupport.com.