Pratt & Whitney Canada Signs 5-Year Service Agreement with Pacific Royale Airways

RAA - MINNEAPOLIS, MINNESOTA (May 21, 2012) – Pratt & Whitney Canada SEA (P&WC SEA), located in Singapore, has signed a five-year Maintenance, Repair and Overhaul (MRO) agreement with Pacific Royale Airways, a Jakarta, Indonesia-based airline. Pratt &Whitney Canada is a United Technologies Corp. company (NYSE:UTX).

Pacific Royale Airways has recently begun operations with a 10-aircraft fleet. The PW127B engines which power half of its fleet, five Fokker 50 (High Performance) aircraft, will be covered under the MRO agreement with P&WC SEA. The new airline will serve the Indonesian market where air travel among the nation’s islands is in demand.

“We understand our customers’ businesses and work to make them successful,” said Maria Valerio, Vice President, Operations, Customer Service, P&WC. “Through this long-term MRO agreement, we provide Pacific Royale Airlines with peace of mind knowing their PW127B engines will be maintained at OEM-level standards. It allows our customer to put all their energy into building their new business.”

“We see our airline as having a pioneering spirit and we will be the first airline to put some Indonesian locations on the airline map,” says Samudra Sukardi, President & CEO, Pacific Royale Airways. “So it’s important for us to be able to focus our attention on building our operations, while leaving the MRO requirements of our Fokker 50 aircraft to the engine experts.”

Indonesia is an archipelago of more than 17,500 islands, some 900 of which are inhabited. The country has a population of 238 million people and is the fourth most populous nation in the world. The unique geography and large population present an excellent opportunity for regional turboprop aircraft. Pratt & Whitney Canada is a leader in the regional turboprop segments with more than 5,400 PW100 and PW150 family engines in service today.

P&WC SEA was opened in 1983 and is located in the Loyang Industrial Estate next to Singapore’s Changi Airport. P&WC SEA provides repair and overhaul services for PW100 engines and auxiliary power units (APS3200), and hot section inspections for PT6A, PT6B, and PT6T engines.

Customer Service

P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries. Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support. The P&WC network has 30 owned or designated repair and overhaul facilities, nine parts distribution centres, 100 Field Support Representatives, mobile repair teams, 800 rental/exchange engines and 12 customer training facilities operated through FlightSafety International. P&WC offers comprehensive pay-by-the-hour maintenance programs for fleet operators and business aviation customers, with more than 7,000 engines currently enrolled. P&WC also offers repair and overhaul of components and accessories and the sale of new, exchange and used serviceable parts. Advanced diagnostics are also offered, moving operators towards a planned operating environment. P&WC is a one-stop shop for all elements of an operator’s needs.

About Pacific Royale Airways

Pacific Royale Airways (PRA) intends to adopt a full service airline model operating across domestic and international sectors, both short and long haul. PRA intends to take its service offering to the next level with its mix of newer aircraft, custom created and superbly refined interiors, pre-assigned seating and innovative in-flight service. The enhanced customer experience will not be limited to the flight. PRA will create a complete experiential ecosystem that drives customer delight across every interaction point, be it its IT enabled website for faster and seamless bookings or its business class lounges at all major airports. PRA’s 6-story head office in Central Jakarta will be the nerve centre of operations. The airline will have four operational hubs in Jakarta, Batam, Surabaya and Medan.

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,000 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.

Based in Longueuil, Quebec, Canada, P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.

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