Embraer Extends its Customer Support and Services to Russia

Geneva, Switzerland, May 13, 2012 – Embraer signed an agreement with Jet Aviation - Moscow Vnukovo to reinforce the level of service offered to Russian Legacy 600/650 customers by establishing line maintenance service able to respond 24/7 with certified mechanics, special tools and a readily available onsite spares depot.

Based at Vnukovo International Airport (VKO), Moscow's busiest hub for corporate aviation, Jet Aviation mechanics are now ready to provide support to Legacy 600/650 customers. A spares depot, with more than 400 part numbers, worth $US1.6 million, will be fully stocked by mid June.

“We are delighted to improve our Customer Support & Services in Russia with Jet Aviation - Moscow Vnukovo to further demonstrate our commitment to provide the best support for our Legacy 600/650 family customers in the region,” said Antonio Martini Neto, Embraer Vice President, Customer Support and Services, Europe, Middle East and Africa – Executive Jets. “Russia has a significant fleet of Embraer Executive Jets and is a very important destination for business jets.”

Through this partnership, the Embraer Executive Care (EEC) will also be available in the region as an option. EEC is a comprehensive airframe maintenance program which allows simple and predictable execution of maintenance on aircraft. It provides maintenance support for a given period with fixed hourly fees, transferring the risk of maintenance costs variation from the customer to Embraer.

“Our strengthened relationship with Embraer fortifies our ability to provide high quality maintenance to the important growing Legacy customer base in Russia,” said Ian Ludlow, General Director at Jet Aviation Moscow. “We have the only MRO support network in the region offering line maintenance and 24/7 AOG support to operators.”

Embraer has a global support network for its executive jets, with over 60 owned and authorized service centers worldwide. The network is complemented by a 24/7 Customer Service Center at the Company’s headquarters, in São José dos Campos, Brazil, which offers assistance to Embraer executive jet customers anywhere in the world.

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