Waterford, Mich. - Pentastar Aviation’s fixed base operation (FBO) at Oakland County International Airport (PTK) received the top ranking in both the Aviation International News (AIN) 2012 FBO Survey and the Professional Pilot Magazine 2012 PRASE Survey. Pentastar clinched a top score of 9.3 on AIN’s survey, which garnered votes for 1,639 different FBOs. Pentastar has been ranked in the top five FBOs in AIN for the past six consecutive years. In Pro Pilot’s PRASE Survey, Pentastar earned the top rank for both Best U.S. FBO and Best Independent FBO.
“We measure our success as a company in part by the satisfaction of our customers,” said Edsel B. Ford II, Owner & Chairman, Pentastar Aviation. “One of our key goals is to continuously exceed the expectations of our customers and the No. 1 rankings in AIN and Pro Pilot let us know we’re on track with that goal.”
In addition to industry surveys, Pentastar has distributed an internal customer service survey to customers since early 2009. In 2011, 1,088 of those internal surveys were returned by customers from both the PTK and VNY locations. Of those responses, 100 percent indicated that they would recommend Pentastar Aviation as a preferred FBO. Pentastar also uses feedback from maintenance, management and charter customers to continuously improve the overall customer service experience. Results are reviewed monthly by the executive management team, including quarterly reviews with Owner Edsel Ford.
“When it comes to customer service, we will never stop raising the bar for ourselves,” said Bob Sarazin, Vice President of FBO services, Pentastar Aviation. “Feedback from our customers is important to us and the AIN and Pro Pilot surveys are part of that feedback. We continuously identify new ways to deliver exemplary service, using the survey results as a benchmark.”
For nearly 50 years, Pentastar Aviation has been a leader in the world of business aviation. Pentastar Aviation provides award-winning aircraft maintenance, aircraft management services, aviation advisors, avionics design/installation/repair and aircraft charter through Pentastar Aviation Charter, Inc. Pentastar’s repair station received Airframe Class 3 and 4 Ratings from the FAA in January 2009 and boasts one of the most expansive and well-equipped facilities in the nation. Pentastar’s world-class FBOs at Oakland County International and Van Nuys Airports provide exceptional customer service and amenities to regional, continental and global travelers. Both FBO locations are proud to offer Avfuel branded fuels.
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