P&WC Aftermarket Focus: Speed and Keeping Customers' Operating Costs Low

DALLAS, TEXAS--(Marketwire - April 4, 2012) - MRO Americas - By organizing its operations around customers' needs and their locations, Pratt & Whitney Canada (P&WC) has built a unique global aftermarket service capability that responds 24/7 virtually anywhere in the world, according to Raffaele Virgili, vice-president, customer service, speaking here today at a business aviation MRO session MRO Americas 2012. Pratt & Whitney Canada is a United Technologies Corp. (NYSE:UTX) company.

"Pratt & Whitney Canada's customer service network counts more than 2200 people located around the world and thousands more from our network of designated overhaul and repair facilities," said Virgili, "all with the singular purpose of keeping our customers in the business of flying."

He noted that P&WC has 11 repair and overhaul facilities, 18 Designated Overhaul Facility locations, 5 Parts Distribution Centres, 200 Mobile Repair Teams and in collaboration with FlightSafety International, 12 customer training locations all strategically located around the globe. This is in addition to the company's CFirst customer contact centre which handles 120,000 customer contacts every year. If rapid response is Virgili's first priority, then saving money for his customers is his second.

"We see ourselves as our customers' business partner," he said, "so it's only natural for us to want to help them keep their operating costs down." He noted that the company has introduced specialized maintenance programs for high-time engines increasing both their life and reliability. P&WC has developed best maintenance practices and routinely shares these practices with customers through an outreach program that includes customer webcasts.

"Customers consistently tell us that when it comes to their aircraft engines they want peace of mind," said Virgili. "And they find just that in our Eagle Service(TM) Plan, which offers worry free maintenance on a pay-by-hour basis. We have more than 1500 operators and their engines from around the world participating in the program."

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

There are currently more than 49,000 P&WC engines in service on more than 28,000 aircraft operated by some 10,200 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.

P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 120,000 contacts every year

Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.

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