WICHITA, Kan. (Jan. 25, 2012) – Hawker Beechcraft Global Customer Support (GCS) today announced this year’s schedule for its Quick Response Team to provide on-site technical expertise and immediate support to owners and operators at popular business, political, sporting and lifestyle events across the globe.
Aircraft operators attending the following events can action a Hawker Beechcraft Quick Response Team by dialing 866.AOG.HELP (866.264.4357) for North America and +44(0)1244 523654 for international events:
- Davos World Economic Forum, Jan. 25-29 in Klosters, Switzerland
- Super Bowl XLVI on Feb. 5 in Indianapolis
- Daytona 500 NASCAR race on Feb. 26 in Daytona Beach, Fla.
- Masters Golf Tournament, April 5-8 in Augusta, Ga.
- Indianapolis 500 auto race on May 27 in Indianapolis, Ind.
- Summer Olympics, July 27-Aug. 12 in London
“We’ve positioned more than 1,000 customer support professionals worldwide, empowered with the tools and authority to get the job done,” said Christi Tannahill, senior vice president, Global Customer Support. “The Quick Response Team is one of several ground and air support teams improving the Hawker Beechcraft ownership experience by offering immediate response to AOG situations.”
Hawker Beechcraft’s Quick Response Team features highly experienced technical support personnel pre-positioned to provide assistance to Hawker Beechcraft aircraft owners and operators as they travel to and from large domestic and international events. The team leverages the resources of the company’s Global Customer Support group, including strategically positioned parts and service center resources.
Headquartered in Wichita, Kan., Global Customer Support is dedicated to improving the value of Hawker Beechcraft aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase resale value. GCS is comprised of five functional groups that include Support Plus (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers), Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications) and Global Mission Support (government business and special mission maintenance/training support).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission, light attack and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit http://www.hawkerbeechcraft.com/.
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HBC's facikity in Little Rock has been awarded Beechcraft King Air 90, 200 and 300 series repair station ratings.