Frost & Sullivan today recognized SITA’s leading role providing border management solutions worldwide by awarding it the top honour for commitment to Customer Value Enhancement in Border Control.
SITA is the IT company dedicated to the air transport industry and it provides iBorders, a range of border management solutions, that enhances security through improved detection and risk analysis while, at the same time, facilitating rapid border-crossing of low-risk travellers.
Over the past 15 years SITA has become the world leader in border management solutions. It has successfully provided the infrastructure, along with the passenger and border security technology, for the world’s major sporting events including the Olympic Games held in Los Angeles, Athens, Sydney and Beijing. Its border management technology also played a pivotal role in ensuring the security of the 2010 FIFA World Cup in South Africa.
This Frost & Sullivan Global Customer Value Enhancement Award is presented annually to the company that demonstrates excellence in implementing strategies that create value for its customers beyond simply good customer service, leading to improved customer retention and customer base expansion.
Dominik Kimla, Frost & Sullivan Industry Analyst, said: “SITA has excelled in providing high value-added services, integrated products and solutions and in driving innovation and product development through customer collaboration.
“A rare mix of skills and knowledge – sophisticated IT design, delivery and integration skills, air transport industry expertise – and an intimate understanding of the security and policy challenges which governments around the world face underpin SITA’s success.”