Lincoln, MA – December 17, 2007 – Avidyne Corporation introduced today the TechLine™ and TechChat™ dealer support services for rapid access to Avidyne technical support experts. TechLine and TechChat expand and complement Avidyne’s current technical support hotline with advance email notification and telephone callback services outside normal business hours and web-based instant messaging.
With TechLine after-hours telephone support, calls go to live call center specialists who gather information about an inquiry and send an advance email notification to Avidyne technicians for attention at the beginning of next business day. If the matter is urgent, TechLine callers can request an immediate call back from an on-call Avidyne technician.
TechChat provides an alternative method to contact Avidyne Technical Support for immediate answers to quick questions during normal business hours from 8 a.m. to 8:30 p.m. U.S. Eastern Time. The timeliness and multitasking flexibility of an instant message dialog can save time over telephone and email contact. This system is accessed via the TechChat icon at the www.avidyne.com homepage or Dealer Technical Publications page.
“TechChat and TechLine give our dealers and distributors two great new channels for connecting to Avidyne support to get answers to their technical questions,” said Jerry Henry, Senior Manager of Support Services. “TechLine helps dealers get next-day responses to questions and even faster responses to urgent matters outside of normal business hours. And TechChat is a terrific time-saving tool for instantaneous dialogs on technical matters.”
“The expansion of our technical support services is driven by the continuing growth of our product lines, our dealer base and our business worldwide,” said Avidyne President Dan Schwinn. “TechLine and TechChat give our distributors efficient and timely tools for helping their technicians deliver excellent service to our mutual avionics customers.”
About Avidyne Corporation (www.avidyne.com)
Avidyne’s continuing leadership in innovation and its Flying Made Simple™ system design make flying safer, more accessible and more enjoyable for pilots and their passengers. The company’s expanding line of products include Entegra integrated flight decks for new aircraft, Envision integrated flight decks for existing aircraft, datalink-capable EX5000 and EX500 multi-function displays and the dual-antenna TAS600 series of active traffic advisory systems, the MLB700 broadcast datalink receiver and the TWX670 Tactical Weather Detection system. Headquartered in Lincoln, MA, the company has facilities in Columbus, OH, Melbourne, FL, and Boulder, CO.
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