Korean Air Selects Enigma Solution and Oracle Applications for Aircraft Fleet Maintenance and Engineering

The integration between Oracle E-Business Suite and Enigma retains an up-to-date configuration of each aircraft in the fleet, provides detailed planning and scheduling capabilities, records all maintenance activities and automates key processes such as...


BURLINGTON, Mass. - March 3, 2008 - Enigma Inc., the leader in aftermarket service and support technology and a member of Oracle PartnerNetwork, today announced that Korean Air has selected Enigma InService MRO and Oracle® Complex Maintenance, Repair and Overhaul to facilitate the maintenance of its entire fleet of aircraft. Korean Air is one of Asia's largest airlines, and the world’s largest commercial airline cargo carrier, with a fleet of 124 aircraft.

The integration between Oracle E-Business Suite and Enigma supports the detailed needs of maintenance and engineering departments for airlines and maintenance shops. It retains an up-to-date configuration of each aircraft in the fleet, provides detailed planning and scheduling capabilities, records all maintenance activities and automates key processes such as job card generation, non-routine maintenance requirements and parts procurement.

For Korean Air, the solution will encompass all data related to airframe, engine and component maintenance, such as technical publications, service bulletins, parts catalogs, schematics and best practices. More than 3,000 field service technicians, maintenance engineers and technical documentation writers will apply the solution to the fleet, which includes the A300, A330, B737, B747 and B777 aircraft models. At every phase of the scheduled and unscheduled maintenance process, the combined solution provides information for troubleshooting, repair and reporting.

Korean Air selected the Enigma solution because it helps improve the efficiency of maintenance technicians by filtering relevant service and parts information according to the tail number/configuration of each aircraft. Enigma enhances productivity across all maintenance and planning activities by automating job card production and seamlessly integrating with XML authoring tools and the Oracle Content Database Suite. “After a rigorous and careful evaluation, we chose the combined solution because we are committed to optimizing every aspect of our fleet performance,” said Sang-Man Lee, Managing Vice President, ERP Division at Korean Air. “We are confident that our new MRO system will help accelerate aircraft maintenance and decrease operational costs.”

Korean Air represents the first joint win for the Oracle-Enigma relationship in aviation maintenance, repair and overhaul. Oracle is the prime contractor for the complete MRO system being implemented at Korean Air; the implementation will be carried out in cooperation with Hanjin Information Systems & Telecommunication (HIST), one of Korea’s largest system integrators. “We are pleased to team with Enigma on this important project, because together Oracle and Enigma will enable Korean Air to increase aircraft uptime and improve regulatory compliance,” said Rick Jewell, Oracle Senior Vice President, Application Development. “The Enigma technology has robust capabilities that complement Oracle solutions, and it is a significant part of the Korean Air implementation.”

“This decision by Korean Air is a major vote of confidence in our technology, from one of the largest airlines and one of the largest enterprise software companies in the world,” said Jonathan Yaron, CEO of Enigma. “We are delighted to provide a software solution that will be at the heart of the Korean Air maintenance operation.”

About Korean Airlines

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