BURLINGTON, Mass. - September 16, 2008 - Enigma Inc., the leader in aftermarket service and support technology, today announced that FedEx (NYSE: FDX) has selected the Enigma 3C® Platform to streamline maintenance and service operations for its entire fleet of aircraft. With more than 800 aircraft in its global fleet, FedEx is the largest airline in the world. The Enigma solution is being deployed out of FedEx’s headquarters in Memphis, Tennessee, and will serve over 7,000 internal end-users and thousands of third party maintainers worldwide.
FedEx uses the Enigma solution to increase the efficiency and consistency of aircraft maintenance, repair and overhaul (MRO) shops and line maintenance technicians. The first phase of the project is in use, providing custom job card generation and distribution for scheduled and unscheduled maintenance. In the second phase, Enigma will help manage OEM maintenance revisions and publish service information for the entire FedEx fleet. With Enigma’s services oriented architecture (SOA), FedEx can integrate maintenance information with other systems such as inventory, scheduling, configuration management, onboard diagnostics and editing systems. FedEx also plans to use Enigma technology in various other applications.
“FedEx has the largest and most diverse aircraft fleet in the world, with a very strong IT and engineering organization to support it,” said Jonathan Yaron, CEO of Enigma. “Enigma’s selection by FedEx is a major milestone for expanding our solution within the aerospace and aviation industries, and a tremendous vote of confidence in our technology and product strategy.”
Proper maintenance of the growing FedEx aircraft fleet is critical to the company’s core mission of providing on-time deliveries. The Enigma implementation will accelerate MRO activities, increasing the number of aircraft that are in service, and will provide an open architecture that fully integrates the maintenance and engineering department with the rest of the company.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $34 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 275,000 employees and contractors to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit www.fedex.com.
Enigma is the only software company delivering a product suite that improves the efficiency, consistency and profitability of maintenance, repair and overhaul (MRO) operations and aftermarket sales and service organizations. Enigma’s unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications to provide a dynamic encyclopedia of service, parts and diagnostic information that captures technicians’ expertise and manages an optimal service and support workflow. By facilitating aftermarket maintenance, parts logistics and equipment uptime, Enigma helps service and support organizations maximize their profitability. For more information visit www.enigma.com and www.uptimeblog.com.