Embraer's Executive Jets Customer Support and Services organization is ready for the Phenom 100 to enter service. Four new Embraer Executive Jets service centers were recently inaugurated in the U.S. and Europe. The entire network will be comprised of seven wholly-owned and 38 authorized service centers, worldwide.
The first Phenom 100 customers have already been trained by the Embraer CAE Training Services joint venture, and service center professionals have received training to perform technical and mechanical services on the Phenom 100.
A newly-implemented customer contact center is operational, ready and standing by to provide customers with complete and timely assistance for operational, technical, and maintenance needs.
Embraer's new parts distribution center, operated by UPS Supply Chain Solutions in Louisville, KY, in the U.S., is certified, operational and stocked with a complete inventory of repairable, expendable, and structural parts for the Phenom jets.
Certification of the Phenom 100 by the U.S. Federal Aviation Administration (FAA) is expected soon. Both the Brazilian and the U.S. certifications will enable the Phenom 100 deliveries to begin in the coming weeks.