(Teterboro, New Jersey, March 6, 2009) – In an effort to provide world class communication between Dassault and its Falcon operators, the first “Falcon E-Forum” was recently hosted by Dassault Falcon. The "E-Forum" is a regular internet based seminar designed to provide an exchange of information and best practices with Falcon operators. Thirty two Falcon 7X customers from the United States, France, Mexico, Brazil, Switzerland and the United Kingdom took part in the first session.
“Falcon’s E-Forum program is a cost-effective tool that’s flexible and interactive, and improves our responsiveness to customer feedback and information-sharing techniques,” said Frank Youngkin, Vice President of Customer Service in the western hemisphere. “Our customers demand and deserve these innovative tools to help ensure that their Falcons are always ready to go so they can stay ahead of their competition.”
The seminars last approximately one hour and focus on one specific topic of interest (or model series) per session. E-Forums provide a medium to communicate in an interactive environment with Falcon operators on timely issues.
Participating in “Falcon’s E-Forums” is convenient and easy. It only requires a computer with an internet connection and Microsoft Live Meeting and a phone to listen to the audio portion of the presentation. Attendees can listen to the presenter while simultaneously viewing presentation slides and other materials. Additionally, they can submit questions which can be answered by subject matter experts from the Dassault Falcon team.
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across 5 continents. Dassault Aviation produces the renowned Mirage and Rafale fighter jets as well as a complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on both continents. It employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, over 1950 Falcon jets have been delivered to more than 65 countries worldwide.
The family of Falcon jets currently in production includes the tri-jets — the Falcon 900DX, 900EX, 900LX and the7X — as well as the twin-engine Falcon 2000DX and 2000LX.
A total of 13 seminars will be held in eight countries around the globe focusing on both operational and technical issues.
A total of 14 seminars will take place in eight countries featuring presentations and discussions with Dassault’s most knowledgeable specialists and engineers.