PARIS -- Hamilton Sundstrand is supporting the Boeing 787 team and its launch customer as the aircraft prepares for first flight and entry into service. Hamilton Sundstrand is a subsidiary of United Technologies Corp.
The Hamilton Sundstrand support team, led by Dennis Klapperich, Technical Support vice president, is a key player in Boeing's 787 flight test program. Currently, Hamilton Sundstrand has Technical Support personnel on site at Boeing's Seattle, WA, facility to offer support and answer questions regarding Hamilton Sundstrand's 787 systems as the aircraft progresses through its flight readiness process. Hamilton Sundstrand technicians have also initiated meetings with All Nippon Airways (ANA), the 787's launch operator, and will be present to provide expert guidance and address all technical questions to ensure a smooth entry into service when the airline takes delivery of its first aircraft.
"To support the aircraft and operators, we will leverage our best-in-class customer service network of engineers and facilities," says Matthew Bromberg, Hamilton Sundstrand Customer Service vice president and general manager. "In addition, Dennis and his team are dedicating experts and equipment to the 787 program. Our No. 1 priority is to achieve the product performance and reliability expectations of our customers."
Hamilton Sundstrand is a major systems supplier for the 787, providing the Electrical Power Generation and Start System, Remote Power Distribution System, Primary Power Distribution System, Environmental Control System, Auxiliary Power System, Nitrogen Generation System, Fire Detection and Suppression System, Ram Air Turbine, and electric motor pumps.
Hamilton Sundstrand is also responsible for ensuring spare parts are available at guaranteed levels, managing the maintenance of parts removed from aircraft and ensuring equipment reliability is optimized.
"Boeing and our customers have high expectations and objectives for the 787 Entry into Service (EIS)," says Mike Fleming, Boeing 787 director of Services and Support. "Meeting those objectives will require a committed, coordinated and integrated effort. Boeing is pleased to work closely with the Hamilton Sundstrand team as we prepare to meet customers' expectations for exceptional EIS performance."
Hamilton Sundstrand's Customer Service organization provides customer support, ranging from spares and provisioning to repair and exchange services, technical support and aircraft asset management. Hamilton Sundstrand's C.A.R.E. (Comprehensive Asset Repair and Exchange) program offers total repair and inventory support services, and is fully supported by key OEM accessory suppliers.