DULUTH, MN and MEMPHIS, TN — Cirrus Aircraft and Aerospace Products International Inc. (API) — a wholly-owned subsidiary of First Aviation Services Inc. and a supplier of distribution and supply chain services for the aviation industry — signed a multi-year exclusive logistics services agreement to support Cirrus owners, operators, and service centers worldwide. This preferred services agreement marks a key initial milestone in Cirrus Aircraft's "Cirrus Experience" initiative to achieve world-class customer service and support through the complete lifecycle of the aircraft ownership experience.
Under the brand Cirrus Parts by API, API will provide all field supply chain services and logistics solutions for Cirrus Aircraft spare parts and related materials in support of the SR-Series piston aircraft product line. Additionally, API will manage procurement and parts inventory for the field, forecast all spare parts demand, and plan global inventory levels in order to provide guaranteed spare parts availability of Cirrus Aircraft parts to the global network of Cirrus Aircraft Authorized Service Centers. API will also handle customer returns, manage all rotable exchanges, and administer warranty claims and parts replacements on behalf of Cirrus Aircraft. Cirrus customers will benefit from API's 24-hour per day service, one-stop shopping for all aircraft parts needs and 12:00 a.m. Eastern Standard Time order cut-off for same-day shipping.
Brent Wouters, Cirrus Aircraft President and Chief Executive Officer, notes the importance of the new partnership and the enhancement it will provide to Cirrus Aircraft customer service.
"Much of Cirrus' past growth and success has been the result of innovative aircraft designs, new customer relationships, and key supplier partnerships. Our future success will depend on continuing with those initiatives while we also focus on strong customer loyalty and satisfaction," he says. "This new agreement with API represents a strategic relationship that addresses a critical component of providing world-class support and services. We explored all the available technology in the aerospace aftermarket and support industry and chose what we believe to be the most innovative solution to servicing our aircraft. This program goes beyond anything previously provided to aircraft operators and we are very pleased to be partnering with API."
"The API-Cirrus Agreement formally joins two of the most innovative companies in General Aviation, a combination that will set new standards for aftermarket product support and sustainment in the aerospace industry," says Dr. Ahmed Metwalli, API's President and Chief Operating Officer. "API is committed to deploying our state-of-the-art supply chain capabilities to provide world-class, personalized customer service to Cirrus owners, operators and service centers. For API, this agreement is a major milestone in the expansion of our long-term Supply Chain Management Programs with leading aerospace OEMs worldwide."
API will further support Cirrus customers with its 160+ authorized OEM distribution products and its worldwide presence throughout North America, Asia Pacific, Australia, Europe and the Middle East. API currently provides logistics and distribution services for Gulfstream, Dassault Falcon Jet, Teledyne Continental Motors, Hartzell, Goodrich, Champion Aerospace, PPG, and many other notable aerospace companies.
For more information visit www.cirrusaircraft.com.