Matrix Aviation Improves Service Under New Leadership

Under the leadership of Ted Miller who became President of the Company in late July 2009, a new 24/7 customer service hotline has been introduced to replace the previous messaging system.


Wichita, Kansas – Matrix Aviation, Greenwich AeroGroup (NBAA BOOTH 2253) – October 20, 2009 – Greenwich AeroGroup’s Matrix Aviation recently improved its service offering through several initiatives. Under the leadership of Ted Miller who became President of the Company in late July 2009, a new 24/7 customer service hotline has been introduced to replace the previous messaging system. The hotline connects incoming calls directly to a knowledgeable avionics parts expert armed with immediate access to the Company’s inventory system. The new service hotline also incorporates personalized after hours order processing through the use of one expert per order. One expert is responsible for establishing customer requirements, verifying stock and modification status as well as picking, packing and shipping the order related items to insure complete flow of customer needs throughout the process.

Matrix Aviation service improvement initiatives also include the upgrade of inventory to meet latest customer requirements, inventory item count adjustments to better meet customer demands and the creation of new relationships with Greenwich AeroGroup sister companies as well as other avionics component providers to increase the Company’s ability to quickly respond to customer’s needs.

The Company also revamped its pricing structure in order to further the value of its services in these challenging economical times. “In addition to improving our ability to serve customers with the highest quality products, we also chose to reduce our prices on several stock items by as much as 30%,” said Ted Miller. “We are well aware of the current economic conditions and want to contribute from that perspective as well,” he added.

Greenwich AeroGroup located in Greenwich CT, owns and operates full service providers of general aviation services including: maintenance, avionics and interior refurbishments; fixed base operations; aircraft sales, charter and management; interior refurbishment; manufacturing and engineering; component repair and overhaul; and parts distribution. Current locations include: Atlantic Aero, Inc., located at Piedmont-Triad International Airport in Greensboro, NC; Western Aircraft, Inc., located at Gowen Field in Boise, ID; Summit Aviation, Inc., located at Summit Airport in Middletown, DE; DAC International located in Austin, TX, Matrix Aviation located in Wichita, KS; Professional Aviation Associates located in Atlanta, GA; and Professional Aircraft Associates located in Titusville, FL.

Matrix Aviation, Inc. located in Wichita KS, is a stocking distributor of aircraft avionics, instruments and components, offering sales, support, rental and exchange transactions worldwide. The Company also engages in the purchase of surplus avionics and rotable equipment as well as consignment management and sales of customer owned parts. Matrix Aviation offers a 24-hour A.O.G. Services hotline for around the clock support and boasts a 10 minute maximum response time. A United Kingdom office is also available for support.

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