TEMPE, Ariz. – Nov. 18, 2009 – StandardAero, a Dubai Aerospace Enterprise (DAE) company, has appointed Joe Brady to the position of Leader, Mobile Services, responsible for the functional leadership over the Business Aviation sector’s Mobile Services Team (MST).
In this role, Brady will be responsible for contributing to StandardAero’s overall Voice Of the Customer (VOC) improvement and growth by supporting and participating in the Business Aviation sector’s overall strategy development; developing the MST business plan and operating system. Brady also will be responsible for ensuring integration with the services of StandardAero’s OEM customers and channel partners to establish a differentiated service-offering throughout the business aviation market.
“Joe has long-standing record of success in field service operations, customer service and quality assurance leadership positions,” said Scott Taylor, Senior Vice President, Business Aviation for StandardAero. ”The breadth of Joe’s expertise and leadership in his prior role provides the perfect mix for StandardAero to create a second-to-none service experience among the customers served by our Mobile Services Team. Joe’s background and experience gives us exactly what we need to fulfill our objectives in this strategic business niche.”
Joe comes to StandardAero from Honeywell’s Process Solutions Division where he served as the Director of Customer and Field Support. Joe has more than 30 years in the aerospace industry including 20 years with Honeywell Aerospace where he held a series of leadership positions in the Customer Service, Field Service, Quality Assurance (QA) and Program Management functions.
Joe holds a bachelor’s degree in Professional Aeronautics from Embry Riddle Aeronautical University, served for 10 years in the U.S. Air Force as a Crew Chief/Quality Inspector on F-16, F-4 and O-2A aircraft and currently holds an FAA Airframe and Powerplant license.
These new Mobile Service Teams (MST) will be located in Little Rock, AR, Van Nuys, CA, San Jose, CA, and Dallas, TX, reducing travel time to over 1,000 business aviation services customers.
New StandardAero Business Aviation Leader Scott Taylor to Increase Focus on Improving Customer Experience
StandardAero, a Dubai Aerospace Enterprise (DAE) company, recently announced the appointment of Scott Taylor as Senior Vice President for its Business Aviation sector.
Taylor will be responsible for developing and executing sustainable long-term strategy for the business aviation sector.
Robert Lummus Named Vice President and General Manager of StandardAero Business Aviation’s Los Angeles International Airport (LAX) Facility
As the site’s lead executive, Lummus’ top priority will be on customer satisfaction and service quality.