(Teterboro, New Jersey, January 20, 2010) – Dassault Falcon will continue its practice of positioning technical support personnel and spare parts in strategic locations to assist operators who will be traveling to highly-attended events in 2010. These events include the World Economic Forum, in Davos, Switzerland; The Singapore Airshow, in Singapore; Super Bowl XLIV, in Miami, Florida; the 2010 Winter Olympics, in Vancouver, Canada; and the Soccer World Cup in South Africa.
“We will be deploying extra personnel and resources to make sure that our operators have the highest level of support as they travel to these events,” said Jacques Chauvet, Senior Vice President of Worldwide Customer Service. “The quality of support we’re able to offer is also due, in large part, to the strategic global expansion over the past two years of our parts warehouses and company owned service centers,” he added.
In addition to 24/7 technical hotline assistance, Dassault will have dedicated personnel providing support for the following events. Spare parts warehouses in Le Bourget, France; San Jose, California; Teterboro, New Jersey; and Singapore will be stocked with ample inventories to support spare part needs. Dassault will also strategically position spares inventory in Western Canada and South Africa to support Falcon activity during the Winter Olympics and World Cup events and will facilitate the import/export if required. In addition, Dassault will arrange for the transportation needed to deliver the parts.
Dassault’s personnel are positioned at these events to provide any necessary troubleshooting assistance, and will coordinate closely with local Authorized Service Centers and the nearest parts warehouse to minimize any delays in return to service should an AOG situation arise.
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across five continents. Dassault Aviation produces the Rafale fighter jet as well as the complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on multiple continents. It employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, 2,000 Falcon jets have been delivered to 67 countries worldwide. The family of Falcon jets currently in production includes the tri-jets — the Falcon 900EX EASy, 900LX, and the 7X — as well as the twin-engine 2000LX.