Dassault Falcon Launches Major New Strategy for Its Worldwide Service Center Network

“This is a valuable new program that will directly and indirectly benefit all of our operators in many ways,” said Pierre Thielin, Vice President Customer Service for the Eastern Hemisphere. “It allows us to be closer to our customers and to respond more rapidly to their needs. It will also increase available resources at our company owned service centers to respond to AOG situations.”

The Satellite Service Stations will support basic line maintenance up through A inspections. Each will be staffed with an AOG GoTeam which will provide rapid mobile response directly to an aircraft location with the parts and tools necessary to get an operator’s Falcon flying with minimal delay.

The first such facility in the United States was opened recently in St. Louis, Missouri. Other sites currently in operation are located in Nice, France; Rome, Italy; Moscow, Russia and London, United Kingdom.

Currently other locations for Satellite Service Stations are being considered in the Northeast, Southeast and Western United States. In unveiling the new customer services strategies at Dassault Falcon, Chauvet was quick to credit the strong guidance coming from the company’s Worldwide Operator Advisory Board (OAB). “This Board represents a cross section of all Falcon operators from around the world and has been instrumental in helping us set priorities,” said Chauvet.