St. Louis, Missouri, April 27, 2010 – Midcoast Aviation has set up a new toll-free hotline to assist aircraft operators with any and all emergency and/or AOG situations. Calls to the hotline number – 877-313-5999 – are answered 24-hours a day, seven days a week by a qualified member of Midcoast’s MRO division.
“Once a call is received, we do everything we can to assist that customer,” notes Skip Madsen, vice president, MRO operations. “After gathering all information relevant to the problem at hand, we enlist personnel from the appropriate combination of internal departments, and even the OEM if needed, to resolve the situation as quickly as possible.”
If necessary, Midcoast will dispatch a mobile maintenance team to assist with AOG situations in the field or at an aircraft’s home base of operation.
Midcoast Aviation, an affiliate of the Jet Aviation Group of Companies, is a full-service AS9100-certified aircraft maintenance, modifications and completions provider. The company employs more than 1,500 people at the St. Louis Downtown Airport and its Savannah, Ga., locations. Just recently, the company announced that it renamed the Savannah-based MRO and completions center “Midcoast Aviation,” effective January 1, 2010. The Midcoast operations have in-house design and engineering departments, along with on-site cabinetry, upholstery, composite, avionics, sheet metal and paint shops. Midcoast Aviation is a Bombardier and Embraer authorized service center and also a Dassault Falcon, Hawker and Gulfstream center of expertise. For more information, visit www.midcoastaviation.com.Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), was founded in Switzerland in 1967 and is one of the leading business aviation services companies in the world. Close to 5,100 employees cater to client needs from over 25 airport facilities throughout Europe, the Middle East, Asia and North and South America. The company provides maintenance, completions and refurbishment, engineering, fixed base operations, along with aircraft management, charter services, aircraft sales and personnel services. Jet Aviation's European and U.S. aircraft management and charter divisions jointly operate a fleet of more than 200 aircraft. For more information, please visit www.jetaviation.com.
