ATLANTA, GEORGIA -- (Marketwire - Oct. 19, 2010) - NBAA - The 3,000th engine receiving world-class support through Pratt & Whitney Canada's (P&WC) Eagle Service(TM) Plan (ESP(R) Program) belongs to Dr. Michael Alper, who flies an Embraer Phenom 100. Raffaele Virgili, Vice President, Customer Service, announced the milestone at a media briefing held during the National Business Aviation Association's 63rd annual meeting and convention (NBAA) in Atlanta, Georgia. P&WC is a United Technologies Corp. company (NYSE:UTX).
The ESP(R) Program offers P&WC engine operators a complete range of maintenance coverage depending on the level selected: Gold, Silver, Gold Lite, or Silver Lite. Basic coverage includes both parts and shop labour for scheduled engine overhaul/refurbishment and hot section inspection; basic unscheduled engine and line replaceable unit (LRU)/accessory maintenance; and required product support improvements at shop visits. Other benefits include rental engine support for covered events, Engine Condition Trend Monitoring (ECTM), and a labour allowance for trouble shooting.
"Pratt & Whitney Canada's ESP Program has now enrolled 3,000 business aviation engines," stated Virgili. "Add the engines enrolled in all P&WC-backed hourly cost programs and that number grows to nearly 7,000.
"The annual double-digit percentage growth in hourly-program enrolment we have experienced this decade clearly demonstrates that our ESP Program and other plans meet a market need and are offering customers outstanding value."
Dr. Alper, has been flying turbine aircraft for the last 15 years. "Choosing P&WC's ESP Program was easy for me," he said. "I believe in having the best engine 'insurance policy' out there. I don't worry about engine costs and my budget is known. I enjoy investing in my engines as I go, rather than worrying over unforeseen engine-maintenance issues that may arise. Peace of mind is important to me."
P&WC is celebrating the 21st anniversary of its ESP Program this year, with more than 1,000 operators and 3,000 engines enjoying its benefits.
In addition to the most advanced engine technology available, Pratt & Whitney Canada brings world-class customer service and support backed by a global network of maintenance, repair and overhaul facilities and field support representatives (FSR). P&WC boasts a worldwide network of more than 100 FSRs, distribution centers in key locations around the world and more than 80 mobile repair technicians; a broad pool of rental and exchange engines; a customized Fleet Management Program (FMP(R) Program) and Eagle Service Plan (ESP Program); a most comprehensive warranty coverage; as well as an extensive Service Centre Network with more than 30 company-owned and designated facilities around the world.
Whether you operate a P&WC turbofan, turboprop or turboshaft engine, we have the ESP Program coverage level and enrolment option that is right for you. Drop by P&WC's booth (2704) in Hall B to speak with a customer service representative. Additional information is also available by emailing firstname.lastname@example.org or by contacting a P&WC FSR or sales representative.
About Pratt & Whitney Canada
Founded in 1928 and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 50,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
Pratt & Whitney Canada has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles an average 100,000 contacts every year.
Based in Montreal, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high technology products and services to the global aerospace and building industries.