October 19, 2010
Littleton, Colorado — Midcoast Aviation and Avtrak have partnered to develop maintenance tracking tools designed to enhance Midcoast's customer service.
Midcoast Aviation has teamed with Avtrak to enhance its internal MRO processes by incorporating Avtrak's sophisticated maintenance tracking technology. The result will be faster, more accurate quotes and, ultimately, improved MRO service delivery. Avtrak has a long legacy in the maintenance tracking business and is a recognized leader in easy-to-use internet-based aircraft maintenance tracking systems.
In the recently launched Phase 1 of the project, Avtrak will help Midcoast Aviation capture the company's extensive "tribal knowledge" and experience to develop a database to support quote development and assist customers with maintenance planning and forecasting. In Phase 2, slated to begin next year, efforts will be focused on using the information gathered during Phase 1 to enhance maintenance performance.
"Midcoast Aviation is committed to delivering the best customer experience, from the quote to aircraft departure. With the implementation of Avtrak's proven technology, we expect significant improvement in the accuracy and overall efficiency in the exchange of information from the customer to the hangar floor and back to the customer," said Skip Madsen, Midcoast's vice president of MRO operations.
"Our passion at Avtrak, from day one, is to improve efficiencies in the maintenance process," said Joe Hertzler, Avtrak's CEO. "Avtrak's maintenance tracking and planning capabilities have been recognized in the industry as the best. We are now taking the next step in bridging the gap between the customer and the MRO facilities and are excited to be partnering with Midcoast in this effort."
While aircraft that are enrolled in Avtrak or Gulfstream CMP.netTM will provide the best efficiencies, the new technology will support any maintenance tracking service.
Avtrak, LLC, founded in 1996 with headquarters in Littleton, Colorado and offices in Wichita, Kansas and Lowell, Massachusetts, is the leading provider of aviation maintenance management solutions, consulting and logbook services to the corporate aviation community. The Avtrak GlobalNet service has been providing real-time, web-based tracking since 1999 and currently supports more than 4,000 aircraft worldwide representing more than 170 different aircraft makes and models.
Midcoast Aviation, a subsidiary of the Jet Aviation Group of Companies, is a full-service AS9100-certified aircraft maintenance, modifications and completions provider. The company employs close to 1,000 people at its St. Louis Downtown Airport location. Midcoast has in-house design and engineering departments, along with on-site cabinetry, upholstery, composite, avionics, sheet metal and paint shops. Midcoast Aviation is a Bombardier and Embraer authorized service center and also a Dassault Falcon, Hawker and Gulfstream center of expertise. For more information, visit www.midcoastaviation.com.
Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), was founded in Switzerland in 1967 and is one of the leading business aviation services companies in the world. Close to 5,100 employees cater to client needs from over 25 airport facilities throughout Europe, the Middle East, Asia and North and South America. The company provides maintenance, completions and refurbishment, engineering, fixed base operations, along with aircraft management, charter services, aircraft sales and personnel services. Jet Aviation's European and U.S. aircraft management and charter divisions jointly operate a fleet of more than 200 aircraft. For more information, please visit www.jetaviation.com.