LINCOLN, NEB. — Duncan Aviation recently opened a Rapid Response Team location in Seattle, the company’s eighth, as the concept of supporting customers with dedicated, traveling engine service teams located at major hub cities celebrates its 10th anniversary.
This fall, Duncan Aviation placed its eighth Rapid Response Team in the field, choosing Seattle as the city for this team’s “home office.”
“The team is located at Boeing Field but performs all engine maintenance and repair work at our customers’ locations, be it in their hangar or where they happen to be AOG,” said Joe Stokey, Duncan Aviation’s Turbine Engine Services Manager. “The team has the capability of supporting several engine and APU models.”
Starting in the fall of 2000 with the opening of an office location for Duncan Aviation engine technicians in the Dallas area, the Rapid Response Team concept was born. These teams consist of up to four engine technicians specializing in engine troubleshooting, regional support and AOG assistance. Team capabilities include routine inspections and vibration surveys, engine changes, on-the-wing repairs, engine removals & replacements (R&Rs), periodic inspections and line maintenance support for all Honeywell models, Pratt & Whitney, JT15D, 300 and 500 series, General Electric CF34 and Williamson FJ44. In addition to AOG engine support, Rapid Response Team technicians are available for APU assistance.
The teams are strategically located so technicians can be quickly dispatched to a customer location or the location where a customer is AOG. Besides Dallas, Duncan Aviation Rapid Response Team locations have grown to include New York, Chicago, Denver, Ft. Lauderdale, Atlanta, Scottsdale and the latest addition in Seattle. In many locations, the Rapid Response team is located near a Duncan Avionics satellite facility. The Duncan Avionics satellite network began 25 years ago with a similar quest, that of making expert avionics services more convenient for customers.
Rapid Response Teams work with the full support of Duncan Aviation’s engine service centers in Lincoln, Neb. and Battle Creek, Mich., which can provide additional tooling and technicians as needed.
To schedule the Rapid Response Teams, call toll-free 877.522.0111.